Automotive Service Advisor | Motorworld Pre-Owned

MileOne Autogroup•Wilkes-Barre, PA

22h

About The Position

Motorworld is hiring a Service Advisor/ Service Writer for our busy Pre-Owned automotive Service Department. Experience Everything MileOne has to Offer: - Competitive compensation with unlimited earning potential - Great opportunities for career advancement - Positive, success-driven work environment - Training and mentoring opportunities Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: Our automotive Service Advisor/ Service Writer greets customers and consults with them on their vehicle service needs.

Requirements

Prior experience in automotive service writing, preferred
Working knowledge of basic car functions, characteristics, and operations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals
Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills

Responsibilities

Provide customer service to include vehicle service care and manufacturer’s warranty specifications
Schedule and manage service appointments and service estimates
Address and resolve customer complaints