Automotive Service Advisor- Kia of Streetsboro
About The Position
AUTOMOTIVE SERVICE ADVISOR: Our Service Advisors take ownership of the customer experience in the service lane and are the first point of contact as it relates to vehicle status, repairs, and diagnostics. Immediate opportunity for the right candidate looking to take their career to the next level. We are seeking a candidate who is well-versed in product offerings, inventory needs, technician scheduling and customer service, and contribute to our team by: Promptly and professionally answering service calls, and setting and confirming appointments Accurately and thoroughly writing repair orders Acting as a reliable, responsive liaison between the technician and customer Patiently and thoroughly assisting our customers through the service process. Collaborating with team members for loaner availability, proper warranty processing and disclosure WHAT WE OFFER: Medical, Dental, and Vision Insurance 401(k) Savings Plan Ongoing professional development Family-friendly and inclusive culture Career growth and internal promotions Custom and competitive wage plans Sundays off to create a schedule that allows you a job and a life RATE OF PAY: Expected Rate of Pay: $50-$120k for the right, driven person OUR EXPECTIONS: Kia Certified preferred 3-5 years Service Advisor/Writer experience Proficient with NNAnet DealerTrack experience preferred XTime experience preferred A strong record of positive customer satisfaction results Good organization skills and a friendly personality Fantastic communication skills A professional personal appearance A team-oriented and self-motivated attitude The ability to work with little supervision A clean driving record
Requirements
- 3-5 years Service Advisor/Writer experience
- A strong record of positive customer satisfaction results
- Good organization skills and a friendly personality
- Fantastic communication skills
- A professional personal appearance
- A team-oriented and self-motivated attitude
- The ability to work with little supervision
- A clean driving record
Nice To Haves
- Kia Certified preferred
- Proficient with NNAnet DealerTrack experience preferred
- XTime experience preferred
Responsibilities
- Promptly and professionally answering service calls, and setting and confirming appointments
- Accurately and thoroughly writing repair orders
- Acting as a reliable, responsive liaison between the technician and customer
- Patiently and thoroughly assisting our customers through the service process
- Collaborating with team members for loaner availability, proper warranty processing and disclosure
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Savings Plan
- Ongoing professional development
- Family-friendly and inclusive culture
- Career growth and internal promotions
- Custom and competitive wage plans
- Sundays off to create a schedule that allows you a job and a life
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
