Kia Service Advisor

Bill Dube Ford Toyota • Somersworth, NH

3d

About The Position

As a Service Advisor , you’ll be the key link between our customers and the service department. Your role is to ensure every customer receives clear communication, accurate repair recommendations, and an outstanding experience—whether they're in for a routine oil change or a major repair. You’ll work closely with technicians, parts staff, and management in a fast-paced, team-oriented environment where your energy and attention to detail will shine.

Requirements

• Prior experience as a Service Advisor or in a customer-facing role within an automotive dealership or service center preferred
• Working knowledge of vehicle systems and general automotive terminology
• Experience with Dealertrack or similar dealership software is a plus
• Strong organizational skills and the ability to multitask in a high-volume environment
• Excellent communication and customer service skills
• Positive attitude, team-player mentality, and attention to detail
• Valid driver’s license and a clean driving record

Responsibilities

• Greet customers warmly and professionally, creating a welcoming and trust-filled environment
• Clearly explain vehicle service needs and maintenance recommendations
• Prepare accurate repair orders using Dealertrack and xtime
• Communicate effectively with technicians and parts staff to ensure timely completion of services
• Provide status updates to customers and answer questions throughout the repair process
• Review completed repairs with customers and explain work performed, associated costs, and future maintenance needs
• Follow up with customers to ensure satisfaction and promote future service visits
• Assist in maintaining CSI (Customer Satisfaction Index) and departmental goals

Benefits

• Competitive pay plan with performance-based bonuses
• Profit-sharing program
• Full benefits package including medical, dental, and vision
• 401(k) with employer match
• Access to the NADA Education Platform for professional training and career development
• Paid time off and holidays
• Supportive, family-run dealership culture focused on respect, growth, and teamwork

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed