Automotive Service Advisor - Crystal Lake, IL Area
About The Position
Service Advisor – GreatWater 360 Auto Care About Us At GreatWater 360 Auto Care, we’re committed to delivering exceptional automotive service with integrity and care. We’re looking for a Service Advisor in the Crystal Lake, IL Area, who thrives in a fast-paced environment, values teamwork, and is passionate about creating memorable customer experiences. Position Overview As a Service Advisor, you’ll be the face of our shop—greeting customers, managing service workflow, and ensuring every customer leaves with confidence in our work. You’ll collaborate closely with technicians and the Service Manager to keep operations running smoothly and efficiently.
Requirements
- High school diploma or GED required.
- 1+ year experience as a Service Advisor or in a similar customer-facing role.
- Proven sales experience (minimum 1 year).
- Strong organizational skills and ability to multitask in a busy environment.
- Proficient in Microsoft Windows and general computer use.
- Fluent in English (verbal and written).
- Basic math skills (addition, subtraction, multiplication, division).
Nice To Haves
- Mechanical knowledge is a plus.
Responsibilities
- Warmly greet customers and remain available in the waiting area to assist.
- Sell services and parts with confidence and clarity.
- Answer incoming calls promptly (within 3 rings).
- Tag and track vehicles; enter customer and vehicle data into Protractor software.
- Manage workflow stages and maintain clear notes on work orders.
- Assign work orders based on technician availability and skill.
- Communicate effectively with technicians, fellow advisors, and the Service Manager.
- Review technician recommendations and build estimates for customer approval.
- Receive parts into work orders and notify customers when vehicles are ready.
- Arrange payment and vehicle delivery.
- Perform road tests as needed.
- Support shop operations with tasks such as shuttling customers, cleaning, or picking up parts.
Benefits
- Full Benefits Pkg: Medical, Dental, Vision, Short & Long-Term Disability & $25K Basic Life & AD&D 100% Employer Paid - Available Day 1! + 401K Match @ 90 Days & 1 WK Paid Parental Leave.
- Front-Loaded PAID TIME OFF + 6 Paid Holidays…AND OUR SHOP CLOSES ON WEEKENDS!
- TRAINING/CAREER ADVANCEMENT – We are big on personal growth and continuing education for our team and it’s one of our priorities. We sponsor both onsite and offsite training that will make you worth more in the industry and increase your skills.
- EARN: $18.00 - $25.00 Hourly + overtime after 40 hours per week, + Monthly Incentive Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
51-100 employees
