Automotive Service Advisor

Greg Hubler Automotive • Muncie, IN

13d

About The Position

We are looking for a mid level Service Advisor for our FORD dealership. If you are looking for a full-time career with excellent advancement potential, you’ll find it all at Greg Hubler Automotive. Our pay plans sets us apart. Our benefits (medical, dental, vision) are extremely competitive and we are now offering a matching 401K and free life insurance! We have added PTO available with 2 weeks in your 2nd full year and 3 weeks in your 5th full year. We are looking for confident, experienced SERVICE ADVISOR to help us drive all of our service business. if you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment. Our industry leading pay plan and benefits sets us apart. SIGNING BONUS may be offered and will be commensurate based upon experience! The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles. Safety is always top of mind at Greg Hubler Automotive and we want you to know that we are working hard to protect our team members and our guests with safety measures in line with CDC guidelines.

Requirements

• High School Diploma or GED Equivalent
• Maintain a clean driving record & valid driver’s license
• Service Advisor experience a plus
• Excellent communication skills
• Strong organizational skills with an attention to detail
• Ability to multitask
• Ability to work as a team
• Basic computer skills
• Ability to work in a fast paced atmosphere
• Passion for sales and customer satisfaction
• Ability to generate and/or build a loyal client base

Responsibilities

• Provide an exceptional guest experience
• Greet the guest at their car
• Utilize Service Lane Tools
• Perform a vehicle walk around with the guest, looking for obvious damage, lighting concerns, tire wear and windshield wiper wear.
• Obtain guest and vehicle information accurately and enter into the DMS (name, phone, email, address, vin and mileage)
• Clearly report all vehicle symptoms as described by the guest cataloging concerns (writing the repair order)
• Verify warranty and service contract coverage by examining vehicle records explaining provisions and exclusions.
• Determine and recommend(sell) needed maintenance based on age, mileage, and vehicle history
• Establish the best form of communication to reach the guest (phone, text, or email)
• Obtain guest signature for initial approvals and permissions
• Prepare complete and accurate estimates for the guest based on technician recommendations, part prices, labor cost, supplies and taxes
• Monitor the progress of guest vehicles in the shop and update the guest throughout the day via email, text or phone
• Establish long term relationship with guest
• Verify final invoices and reviews all charges with guest (active delivery)
• Ensure quality guest surveys to the manufacturer
• Establish guest follow up plans

Benefits

• Our pay plans sets us apart.
• Our benefits (medical, dental, vision) are extremely competitive and we are now offering a matching 401K and free life insurance!
• We have added PTO available with 2 weeks in your 2nd full year and 3 weeks in your 5th full year.
• SIGNING BONUS may be offered and will be commensurate based upon experience!
• The career growth among our team members are what we strive for.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED