Automotive Service Advisor

LAcarGUY•Santa Monica, CA

13d•$35,152 - $150,000

About The Position

Subaru Santa Monica is now hiring Automotive Service Advisors. While prior experience is preferred (two years or more), we are open to considering motivated candidates with strong customer service skills and an interest in growing within the automotive service industry. The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication. The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

Requirements

While two or more years of prior Automotive Service Advisor experience in a dealership setting is preferred, we welcome candidates at all experience levels.
Strong communication and interpersonal skills.
Dedication to delivering exceptional customer service.
Valid driver’s license and acceptable driving record.
18 years or older required
All potential employees must pass pre-employment testing including a background check and drug screen

Responsibilities

Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
Follow the progress of service repairs and provide customers with timely updates.
Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.