Automotive Service Advisor (Roanoke)
About The Position
Automotive Service Advisor Berglund Chevrolet Berglund Chevrolet is looking for a customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in delivering exceptional service experience. If you’re organized, confident communicating with customers, and motivated by performance, this is a great opportunity to grow your career with a trusted, family-owned automotive group. What You’ll Do Greet customers and guide them through the service process from write-up to delivery. Accurately document vehicle concerns and recommend maintenance based on manufacturer guidelines. Communicate clearly with technicians to ensure timely, high-quality repairs. Provide proactive updates and set clear expectations with customers. Review completed repairs, explain invoices, and ensure a smooth checkout experience. Consistently meet or exceed CSI and productivity goals. What Success Looks Like (Performance Metrics) Maintain strong Customer Satisfaction Index (CSI) scores. Achieve effective labor hours (ELH) and sales targets. Demonstrate consistent repair order accuracy and minimal comebacks. Build repeat business through trust, follow-up, and professionalism. What We’re Looking For Previous experience as an Automotive Service Advisor (Chevrolet or GM experience a plus).. Strong communication, organization, and customer-service skills. Ability to multitask and stay calm under pressure. Basic automotive knowledge and a desire to keep learning. Valid driver’s license and a professional, team-oriented attitude. Why Berglund? 10 dealership locations with real opportunities for advancement Family-owned organization with a long-standing reputation for integrity Ongoing training and development Competitive pay and benefits package Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Requirements
- Previous experience as an Automotive Service Advisor (Chevrolet or GM experience a plus).
- Strong communication, organization, and customer-service skills.
- Ability to multitask and stay calm under pressure.
- Basic automotive knowledge and a desire to keep learning.
- Valid driver’s license and a professional, team-oriented attitude.
Nice To Haves
- Chevrolet or GM experience a plus
Responsibilities
- Greet customers and guide them through the service process from write-up to delivery.
- Accurately document vehicle concerns and recommend maintenance based on manufacturer guidelines.
- Communicate clearly with technicians to ensure timely, high-quality repairs.
- Provide proactive updates and set clear expectations with customers.
- Review completed repairs, explain invoices, and ensure a smooth checkout experience.
- Consistently meet or exceed CSI and productivity goals.
- Maintain strong Customer Satisfaction Index (CSI) scores.
- Achieve effective labor hours (ELH) and sales targets.
- Demonstrate consistent repair order accuracy and minimal comebacks.
- Build repeat business through trust, follow-up, and professionalism.
Benefits
- Competitive pay and benefits package
- Ongoing training and development
- Real opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
