Automotive Service Advisor Assistant

Campbell Nissan Edmonds•Edmonds, WA

About The Position

We are looking for a Service Advisor Assistant to join our growing team! Excellent earnings potential and career opportunity! We value our employees and invest in their success. Benefits Competitive Compensation Package Medical, Dental, Vision and Life Insurance IRA Assistance Plan Paid Time Off Paid Training Opportunities for Growth Employee Discounts on Vehicle Purchase, Parts, Service and More! Responsibilities Greet customer warmly and assess reason for visit The Assistant Service Advisor/Writer is responsible for the entire customer service experience until vehicle is turned back over to the customer Generate estimates, suggest services and advise of any current promotional products/services Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications Communicate to the customer on targeted completion time. Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time Document repair and maintenance changes on repair order Resolve customer complaints and questions Establish and maintain strong positive working relationships with customers to encourage repeat and referral business The Service Advisor will maintain Customer Service Index (CSI) ratings as set by dealership service manager Qualifications Experience is preferred Excellent customer service skills Strong written and communication skills Consistent and stable work history Valid driver’s license and clean driving record Professional appearance and work ethic Great organizational skills Ability to read, write and speak English fluently Resume must be uploaded, and online assessment completed for immediate consideration Applicants must pass pre-employment testing to include background checks, MVR, and drug screen About Us: Campbell Auto Group is a third-generation company, family-owned and operated with beginnings that go back to 1974. We are Community-driven and have had the privilege of partnering with over 2 dozen non-profits. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Experience is preferred
Excellent customer service skills
Strong written and communication skills
Consistent and stable work history
Valid driver’s license and clean driving record
Professional appearance and work ethic
Great organizational skills
Ability to read, write and speak English fluently
Resume must be uploaded, and online assessment completed for immediate consideration
Applicants must pass pre-employment testing to include background checks, MVR, and drug screen

Responsibilities

Greet customer warmly and assess reason for visit
The Assistant Service Advisor/Writer is responsible for the entire customer service experience until vehicle is turned back over to the customer
Generate estimates, suggest services and advise of any current promotional products/services
Advise customers on the routine care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications
Communicate to the customer on targeted completion time.
Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
Document repair and maintenance changes on repair order
Resolve customer complaints and questions
Establish and maintain strong positive working relationships with customers to encourage repeat and referral business
The Service Advisor will maintain Customer Service Index (CSI) ratings as set by dealership service manager