Automotive Service Advisor

Rhinelander Auto Group•Rhinelander, WI

About The Position

Rhinelander Auto Group is located in northern Wisconsin serving the Northwoods area and its surrounding communities. We are a full-service Chevy, GMC, Cadillac and Toyota dealer whose vision is “to be so effective that we are able to be helpful to others.” We sell new and used vehicles, auto parts, accessories and provide full automotive services such as quick lube and detailing. Rhinelander Auto Group has a great history of providing world class service to our guests, in addition to offering excellent career opportunities for sharp and energetic people in the Northwoods. In order to attain an industry leading staff, we offer paid training, the latest tools and technology, a great culture and opportunities for advancement. As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality. Benefits Health Insurance with HSA Dental Insurance Vision Insurance Legal/ID Shield Life Insurance (Employer paid to $30,000) 401k and/or Roth Match Assurity Supplemental Insurance Paid Training Paid Vacation Paid Holidays Positive Work Environment Flexible Work Schedule

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

Oversee flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently