Automotive Service Advisor Assistant

C. Harper Chevrolet • New Alexandria, PA

3d

About The Position

The Automotive Assistant Service Advisor supports the Service Department by assisting customers with their service needs, coordinating repair orders, and ensuring a smooth and efficient workflow between customers, technicians, and the service team. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer service. As a Service Advisor Assistant at C. Harper Auto Group, you’ll serve as the bridge between our customers and the service department, ensuring every customer receives top-notch service from start to finish.

Requirements

• High school diploma or equivalent.
• Valid driver’s license with a clean driving record.
• Proven experience as an Automotive Service Advisor with a deep understanding of automotive service processes.
• Fluent in English, with strong written and verbal skills.
• Proficient in computer use and business machines, with effective multitasking abilities.
• Passion for providing outstanding customer service and building long-term relationships.
• Strong organizational skills and attention to detail.
• Ability to think critically and solve problems in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally upon arrival
• Assist service advisors in writing repair orders and explaining services
• Schedule service appointments and maintain accurate records
• Communicate with technicians to ensure timely completion of work
• Update customers on repair status and answer questions regarding services
• Handle phone calls, emails, and other customer inquiries
• Help develop and document procedures to enhance service consistency.
• Uphold C. Harper’s standards for ethical business practices and professionalism.

Benefits

• Competitive Pay Plans: Industry-leading salaried pay and commission structures, rewarding you for meeting and exceeding service goals.
• Full Medical, Dental, and Vision Insurance: With a medical plan option available at no cost to employees.
• 401k Plan: Featuring an annual company contribution to help secure your financial future.
• Pro-Rated Paid Time Off: Available starting on your 91st day, ensuring work-life balance.
• Short-Term Disability Insurance: Provided at no cost, with additional options available through American Fidelity.
• Life Insurance Coverage: Fully covered by the company, with buy-up options available.
• Career Growth Opportunities: As part of a respected, family-owned business, you’ll have ample opportunities for promotion and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED