Automotive Service Advisor Assistant | Heritage CDJR Parkville

MileOne Autogroup•Baltimore, MD

5d•$31,200 - $35,000

About The Position

Are you passionate about customer service and ready to accelerate your career in the automotive world? Heritage CDJR Parkville is expanding — and we’re excited to welcome a Service Advisor Assistant to our growing team! If you’re energetic, organized, and eager to support a high-performance service department, this could be the perfect opportunity for you! Experience Everything MileOne has to Offer: - Competitive compensation - Training and mentoring - Great opportunities for advancement - Positive, success-driven work environment Our MileOne Employee Advantage: MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace. MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more. Summary: The Assistant Service Advisor greets customers, listens to descriptions of vehicles concerns/problems or service needed, determines the type of service required, and prepares repair orders.

Requirements

Must have valid driver’s license; with 2 or fewer moving violations
Ability to multitask in a high volume environment and build relationships with clients to ensure high level of customer service, return business and referrals
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Basic MS Office knowledge; computer software, internet proficiency and general mathematics skills

Responsibilities

Greets all customers entering the service area and directs them to the appropriate person or location
Controls service traffic flow and parking
Determines if customers coming into service have an appointment
Records customer's name, VIN, tag number, mileage, and existing vehicle damage
Assists lot attendant with duties at the service counter, including answering telephones
Assists Service Advisors in tasks as assigned