Automotive Service Advisor - Express Lane - CDJR

Woodhouse Auto Family•Sioux City, IA

9d•$15•Onsite

About The Position

We are seeking a customer-focused and organized Express Auto Service Advisor to join our automotive service team. In this role, you will be the primary point of contact for customers seeking quick, routine vehicle maintenance. Youll ensure an exceptional service experience by accurately identifying customer needs, recommending appropriate services, and maintaining clear communication throughout the service process. Why Join Woodhouse? At Woodhouse, youre not just an employeeyoure part of our family. We proudly operate 24 locations representing 22 renowned brands. As a member of our team, youll benefit from comprehensive training programs, mentorship opportunities, and a collaborative work environment that fosters growth. We value your contributions and are committed to helping you reach your full potential. Join us and be part of a thriving community where your skills are recognized, your ambitions are supported, and your career can flourish!

Requirements

At least 18 years old
Valid Driver's License with acceptable driving record
Post offer screenings: Background check Drug screening Non-DOT driver physical Lift test

Responsibilities

Greets customers in a timely, friendly manner, completes full-circle-walk-around vehicle inspection and obtains vehicle information.
Writes up customers vehicle problems accurately and clearly on repair order.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications and technicians findings.
Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time and checks with dispatcher, if necessary.
Obtains customers signature on repair orders and provides customers with a copy.
Establishes customers method of payment and obtains credit approval, if necessary.
Checks on progress of repair throughout the day, contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair orders as appropriate.
Ensures that vehicles are parked in assigned areas and makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms, menus and pricing guides up-to-date.
Explains completed work and all charges to customers.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Maintains a professional appearance.
Keeps work area and customer waiting area clean.

Benefits

Health Insurance: Medical + Health Savings Account, Dental, Vision
Life Insurance
Long-term and Short-term Disability Insurance
Retirement Savings Plan: 401K Plan with company match
Paid Time Off
Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day
Bereavement Pay
Employee Assistance Program
New Employee Referrals Bonus
Customer Referral Bonus
Employee of the Month Bonus
Employee Appreciation Week: Company-wide appreciation event with giveaways and appreciation gifts.
Employee Discounts: Includes vehicles, parts, services.
Woodhouse Family Insurance: Employee discounts for Home and Auto Insurance.
Growth Potential: Opportunities to be promoted within our company.
Tuition Assistance Program: Automotive Technology or Collision Repair.
Woodhouse University: Paid In-house Technician Trainings.
Automotive Technician Paid Manufacturer Training: Includes travel and accommodations.