Automotive Parts Counter Specialist

Cooper Auto Group • Tulsa, OK

2d

About The Position

Jackie Cooper Nissan is looking for a parts counterperson to help with assisting customers (retail & technicians) in identifying, selling, and ordering correct parts using catalogs/software, managing inventory (stocking, tracking, organizing), processing sales/payments, and providing product/technical advice, requiring strong customer service, organizational skills, and knowledge of automotive/machinery parts to minimize downtime and ensure satisfaction.

Requirements

• Strong understanding of automotive or machinery parts.
• Ability to use inventory software, read manuals/catalogs.
• Friendly, professional, active listening, clear communication.
• Attention to detail for inventory, transactions, and order tracking.
• Recommending alternatives when parts are unavailable.
• High School diploma or equivalent.
• At least one year of relevant experience in an automotive parts department or retail store.
• Excellent customer service and problem solving skills.
• Professional appearance and work ethic.
• Valid driver's license and good driving record.

Responsibilities

• Greet customers, understand their needs (vehicle issues, descriptions), provide quotes, offer solutions, and resolve complaints.
• Look up stock numbers, read catalogs/screens, advise on compatible parts, upsell related items, and process sales/payments.
• Pull/fill orders, tag parts, stock shelves, monitor stock levels, order out-of-stock items, and manage returns/defects.
• Handle phone orders, track shipments, notify customers/shops of arrivals, and expedite emergency orders.
• Keep the counter, showroom, and stockroom clean, organized, and well-displayed.

Benefits

• Medical
• Dental
• Vision
• LIfe and AD&D Coverage
• Disability
• EAP
• 401(k)
• PTO
• Paid Vacation
• Paid Holidays
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED