Automotive Internet Parts CSR

Westbury Jeep Chrysler Dodge Inc • Lindenhurst, NY

1d

About The Position

The Automotive Internet Parts Customer Service Representative is responsible for providing high-level support to online automotive parts customers. This role requires strong parts knowledge, excellent written communication, and the ability to manage complex orders and customer escalations in a fast-paced e-commerce environment.

This is not an entry-level CSR role. Candidates must have prior automotive parts experience.

Requirements

• 2+ years of experience in OEM automotive parts, dealership parts departments, or automotive e-commerce
• Strong understanding of parts ordering, fulfillment, and shipping workflows
• Experience managing online orders at scale
• Comfortable handling customer escalations and problem resolution
• Familiarity with systems such as ShipStation, RevolutionParts, CDK, or similar platforms strongly preferred
• Strong attention to detail and ability to manage multiple orders simultaneously
• Excellent written communication skills

Nice To Haves

• Familiarity with systems such as ShipStation, RevolutionParts, CDK, or similar platforms strongly preferred

Responsibilities

• Process customer orders end-to-end, including order review, validation, and release for fulfillment
• Verify part numbers, quantities, pricing, availability, and shipping details prior to order release
• Investigate and resolve backorders, split shipments, special orders, and fulfillment delays
• Handle customer escalations including wrong parts, damaged shipments, lost packages, and delivery issues
• Manage order modifications including cancellations, refunds, exchanges, reshipments, and adjustments
• Communicate with warehouses, vendors, and internal dealership teams to ensure accurate and timely fulfillment
• Support Level 1 Customer Service Representatives by taking ownership of complex cases and high-touch orders
• Maintain accurate documentation of customer interactions, resolutions, and order activity
• Deliver professional, clear, and empathetic written communication in an email-heavy environment
• Generate revenue through proactive outreach, including responding to leads via phone and email
• Provide accurate and timely price quotes and product information to customers

Benefits

• Stable, growing e-commerce operation representing multiple OEM brands
• Higher-responsibility role with real ownership and accountability
• Clear distinction from entry-level CSR positions
• Collaborative team environment with opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed