Automotive GM Dealership Shop Foreman

Blossom Chevrolet•Indianapolis, IN

About The Position

Blossom Chevrolet continues to grow, and we are in immediate need of an experienced Automotive Service Shop Foreman in our Service Department. We have maintained a steady workflow and are looking for competent, hardworking technicians. NO EVENINGS OR WEEKENDS!! If you are a GM Dealership Service Shop Foreman that has verified experience running a team of 15 to 20 Technicians, we want you on our team! We understand the great demand for experienced individuals in this industry and Blossom Chevrolet is offering a competitive compensation plan for the right individual. Responsibilities: The Shop Foreman plans, organizes, leads, and controls the flow of service work through the Service Department in a professional, timely manner while ensuring quality repairs. Foreman is responsible for the knowledge and productivity of Technicians, workshop conditions, adherence to correct repair procedures, diagnostic assurance, and work area housekeeping and safety. The ideal candidate will have the ability to perform the following: Maintains customer satisfaction with the quality of work performed and the customer service given by department employees, by maintaining a Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average. Maximizes and manages technicians' ability and efficiency. Schedules shop work as efficiently as possible through communication with management. Assists technicians on the job; provides technical information; ensures use of correct tools and equipment. Monitors technician efficiency and provides assistance for improvement. Assists with diagnosis of difficult and unusual malfunctions. Spot checks the repairs to assure quality and timely completion. Evaluates performance of technicians. Checks job status as often as necessary, but at least twice each shift. Advises the Service Advisor when a job exceeds the initial estimate. Reviews hard copies turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Reports to customer any changes in time promised and notifies him/her of any additional repairs that may be required. Prepares a list of equipment, supplies and repairs required, and reviews with the Service Manager. Ensures that Technicians follow warranty material disposition procedures. Ensures a safe clean working environment. Administers all safety and housekeeping policies and procedures. Reviews hard copies turned in by Technicians to ensure that the assigned work has been performed and the repair order has been completed properly. Checks every Repair Order for 'up-sells'. Spot-checks repairs to assure quality and timely completion. Assists Technicians on the job when needed. Provides technical information and ensures use of correct tools and equipment. Supervises Technicians on the job to ensure quality of workmanship. Assists with the diagnosis of difficult and unusual malfunctions. Also, monitors technician efficiency and provides assistance for improvement. Evaluates the performance of Service Technicians based on job descriptions and department objectives. Outlines training programs for Technicians, and coordinates In-Dealership technical training. Maintains and keeps workshop technical information updated. Maintains information library. Controls special tool and equipment inventory, maintenance and repair. Maintains company owned tools and equipment. SUPERVISORY RESPONSIBILITIES Directly supervises 15 to 25 Technicians in the Service Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ideal candidates will have: Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models. Proven track record of achieving or over-achieving goals Outstanding communication skills Professional appearance and work ethic Great attitude with a high-energy personality Superior customer service skills Ability to read and comprehend instructions Ability to exercise good judgment

Requirements

Experience in performing warranty and non-warranty inspections, diagnostic, maintenance, and repair service on various vehicle makes and models.
Proven track record of achieving or over-achieving goals
Outstanding communication skills
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Ability to read and comprehend instructions
Ability to exercise good judgment
GM Dealership: 10 years (Required)
GM Automotive Diagnostics: 10 years (Required)
GM Warranty: 10 years (Required)
Valid State drivers license and good driving record
High school diploma or equivalent
Must have technical aptitude displayed by ASE certification

Nice To Haves

Technical or trade school degree preferred

Responsibilities

Plans, organizes, leads, and controls the flow of service work through the Service Department in a professional, timely manner while ensuring quality repairs.
Maintains customer satisfaction with the quality of work performed and the customer service given by department employees
Maximizes and manages technicians' ability and efficiency.
Schedules shop work as efficiently as possible through communication with management.
Assists technicians on the job; provides technical information; ensures use of correct tools and equipment.
Monitors technician efficiency and provides assistance for improvement.
Assists with diagnosis of difficult and unusual malfunctions.
Spot checks the repairs to assure quality and timely completion.
Evaluates performance of technicians.
Checks job status as often as necessary, but at least twice each shift.
Advises the Service Advisor when a job exceeds the initial estimate.
Reviews hard copies turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
Reports to customer any changes in time promised and notifies him/her of any additional repairs that may be required.
Prepares a list of equipment, supplies and repairs required, and reviews with the Service Manager.
Ensures that Technicians follow warranty material disposition procedures.
Ensures a safe clean working environment.
Administers all safety and housekeeping policies and procedures.
Checks every Repair Order for 'up-sells'.
Supervises Technicians on the job to ensure quality of workmanship.
Evaluates the performance of Service Technicians based on job descriptions and department objectives.
Outlines training programs for Technicians, and coordinates In-Dealership technical training.
Maintains and keeps workshop technical information updated.
Maintains information library.
Controls special tool and equipment inventory, maintenance and repair.
Maintains company owned tools and equipment.
Directly supervises 15 to 25 Technicians in the Service Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.