Automotive Experienced Service Advisor

Capital Chevrolet of Wake Forest•Wake Forest, NC

About The Position

Capital Chevrolet of Wake Forest is Hiring an Experienced Automotive Service Advisor! Are you a seasoned Service Advisor with a passion for delivering top-notch customer service and a deep understanding of automotive repair and maintenance? Capital Chevrolet of Wake Forest is looking for a professional, customer-focused, and results-driven Service Advisor to join our high-performing service team. In this role you will serve as the trusted liaison between our customers and service technicians, using your industry knowledge to accurately assess service needs, recommend appropriate solutions, and ensure a seamless, high-quality experience from drop-off to delivery.

Requirements

Prior experience as a Service Advisor or in a customer-facing role within the Automotive Industry
Solid understanding of vehicle systems, diagnostics, and repair processes
Top-notch communication and people skills - you're great at building trust and keeping customers informed
Comfort with computer systems for scheduling, estimates, and invoicing
A valid driver's license and a clean driving record
The ability to pass a pre-employment background check

Responsibilities

Conducting detailed vehicle walk-arounds and inspections to accurately identify service needs
Clearly explaining recommended services, repair options, and costs to customers
Scheduling service appointments and efficiently managing shop workflow
Working closely with technicians and teammates to ensure a seamless service experience
Addressing customer questions and concerns with professionalism and care
Keeping your workspace clean, organized, and aligned with safety standards
Jumping in on other duties as needed - we're a team!