Automotive Customer Service Representative

CNX•Farmington Hills, MI

6d•$20•Onsite

About The Position

The Automotive Customer Service Representative engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Customer Service Representative position at Concentrix is just the right place for you! As an Automotive Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

Must be located near the Farmington Hills, MI site
Minimum 3 Year experience in customer relations.
Experience working with Automotive/Dealerships is preferred
Intermediate in Microsoft Office specifically including Word, Excel, Outlook
Problem-solving skills, detail oriented, ability to work independently and under pressure.
Must be self-starter able to prioritize tasks, to meet deadlines and production schedules.
General data entry and ability to use the following software packages: Microsoft Internet Explorer, Word, Excel and Outlook.
Strong analytical and problem-solving skills to review and trouble shoot data, reporting and incentive claim processing and payment history.
Must be flexible, detail oriented, organized, able to multi-task, analyze data and dealer concerns and possesses strong customer service and communication (written and verbal) skills.
Problem-solving skills, detail oriented with an ability to work independently and under pressure.
Must be a self-starter able to prioritize tasks, to meet deadlines and production schedules.

Nice To Haves

Experience working with Automotive/Dealerships is preferred

Responsibilities

Receive inbound calls and/or requests from dealerships, regions, clients and other external contacts
Respond to customer concerns via email and phone using professionalism, problem solving skills and exemplary customer service second to none!
Access and update secured or sensitive data in internal and external databases
Maintains professional relationships with customers and business partners (both internal and external)
Processes, approves or denies claims in accordance with OEM program guidelines
Ability to keep all Personally Identifiable Information (PII) secured at all times
Tracks the status of claim documentation received and processed
Provides information, data, and direction as required
Requires an understanding of the program, process and client requirements, database understanding and on-line access
Escalates appropriate problems to Team Lead/ Sr. Team Lead.
Performs follow-up on existing claims and closes claim as appropriate
Performs tasks as requested by TL.
Able to navigate computer programs through multiple screens.
Understands and applies policies and procedures associated within the department
Required to meet specific performance standards
May perform some outbound follow up as required
Reads and researches relevant materials and resources to stay current with program knowledge
Able to complete detailed report proofing in a timely manner
Performs general administrative duties of the department
This position requires strict adherence to the company tardiness and absenteeism policy
This position is required to maintain a high level of confidentiality in all duties
Deliver expert customer experiences…with a smile.

Benefits

The base salary range for this position is $20/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.
Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
A range of other perks and benefits