Automotive Center Manager
About The Position
Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers, Founded in 1978 and headquartered in Denver, Colorado, serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. We, at Grease Monkey, are looking for a Dynamic manager who is sales results and growth driven, for both the business and their own career. The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Requirements
- Business Management
- Employee Relations
- Customer Service
- Intermediate Computing skills
- Basic literacy (ready, writing, math skills)
- Verbal communication skills
- Ability and licensed to operate motor vehicles
- Ability to properly use mechanical hand tools
- Previous experience managing a retail automotive center or equivalent related business required
Responsibilities
- Welcome customers immediately in a professional manner.
- requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
- Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
- Ensure a comfortable, clean, and safe atmosphere for customers.
- Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
- Remind departing customers to submit feedback about their visit.
- Thank all departing customers and remind them to return.
- Resolve customer complaints and damage claims.
- Hire new employees as needed
- Evaluate employee performance on a regular basis
- Resolve employee complaints
- Administer employee discipline as required
- Discharge employees as required
- Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
- Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
- Prepare payroll each pay period
- Maintain accurate and complete employee files
- Ensure proper execution of all activities in the service bays
- Print and monitor daily, weekly, and monthly sales and inventory reports
- Monitor cash register functions and credit card handling
- Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
- Make daily bank deposit(s)
- Perform daily close-out procedure
- Prepare weekly and monthly paperwork
- Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
- Ensure cleanliness and appeal of entire site
- Maintain safe working environment
- Maintain physical plant, tools, equipment, inventory, supplies, and personal property
- Write and mail customer thank you notes
- Solicit fleet accounts
- Plan and execute local center marketing functions
- Participate in community activities
- Maintain required postings and records (OSHA, MSDS, federal, state, and local)
Benefits
- Bonus based on performance
- Free uniforms
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
