Automotive Center Manager

Grease Monkey • Mooresville, NC

7d

About The Position

The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Requirements

• Business Management
• Employee Relations
• Customer Service
• Intermediate Computing skills
• Basic literacy (ready, writing, math skills)
• Verbal communication skills
• Ability and licensed to operate motor vehicles
• Ability to properly use mechanical hand tools
• Previous experience managing a retail automotive center or equivalent related business required

Responsibilities

• Welcome customers immediately in a professional manner.
• requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
• Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
• Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
• Ensure a comfortable, clean, and safe atmosphere for customers.
• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
• Remind departing customers to submit feedback about their visit.
• Thank all departing customers and remind them to return.
• Resolve customer complaints and damage claims.
• Hire new employees as needed
• Evaluate employee performance on a regular basis
• Resolve employee complaints
• Administer employee discipline as required
• Discharge employees as required
• Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
• Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
• Prepare payroll each pay period
• Maintain accurate and complete employee files
• Ensure proper execution of all activities in the service bays
• Print and monitor daily, weekly, and monthly sales and inventory reports
• Monitor cash register functions and credit card handling
• Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
• Make daily bank deposit(s)
• Perform daily close-out procedure
• Prepare weekly and monthly paperwork
• Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
• Ensure cleanliness and appeal of entire site
• Maintain safe working environment
• Maintain physical plant, tools, equipment, inventory, supplies, and personal property
• Write and mail customer thank you notes
• Solicit fleet accounts
• Plan and execute local center marketing functions
• Participate in community activities
• Maintain required postings and records (OSHA, MSDS, federal, state, and local)

Benefits

• Discounted Services for Employees
• Flexible Hours
• Opportunities for Advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed