Automotive Center Manager

Grease Monkey Pendleton•Pendleton, SC

1d•$70,000 - $95,000

About The Position

Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year. Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision. Position Overview The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.

Requirements

Business Management
Employee Relations
Customer Service
Intermediate Computing skills
Basic literacy (ready, writing, math skills)
Verbal communication skills
Ability and licensed to operate motor vehicles
Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required

Responsibilities

Welcome customers immediately in a professional manner.
Explain Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions.
Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.
Hire new employees as needed
Evaluate employee performance on a regular basis
Resolve employee complaints
Administer employee discipline as required
Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
Ensure employee timesheets are accurate each pay period
Maintain accurate and complete employee files
Ensure proper execution of all activities in the service bays
Assist team with completing oil changes, brake services, tire services and small repairs
Assist team with diagnosing and recommending repairs to customers
Assist team with customer relations, including service reviews and repair presentations
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance)
Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal property
Perform maintenance and vehicle repairs as required
Diagnose and troubleshoot basic automotive systems
Perform oil changes, brake replacements, tire replacements, light repair work
Oversee the efficient operation of oil change and repair bays
Participate in community activities
Plan and execute local center marketing functions