Automotive Business Manager

Hoselton Auto Mall•East Rochester, NY

28d

About The Position

Hoselton Auto Mall is looking for an experienced Business/Finance Manager to join our team! As a family-owned dealership proudly serving the Rochester area for over 100 years , we are committed to integrity, long-term relationships, and exceptional customer service. Position Overview: The Finance / Business Manager plays a key role in ensuring a smooth and positive vehicle purchasing experience. This position assists customers with securing financing options while presenting and selling our aftermarket products in a transparent and professional manner. JOB DESCRIPTION SUMMARY The Business Manager is responsible for assisting customers with securing finance options as well as presenting and selling our aftermarket products. These must be done while ensuring compliance with all dealership and lender policies plus all Federal, State, and Local regulations.

Requirements

Automotive sales/finance or business management experience preferred
Ability to understand, respect, and follow the Finance and Insurance process
Strong communication and customer service skills
Professional, ethical approach to sales
Flexible schedule – with the ability to work evenings and Saturdays. No Sundays!
Ability to multitask and lead in a high-volume service environment
Have a strong work ethic and positive attitude.
Be at least 18 years old and eligible to work in the U.S.
Be able to pass a drug screen.
Self-motivated and ethical.
Solid people and communication skills.
Ability to use a desktop computer and navigate through custom CRM and other proprietary software programs.
Ability to multi-task and prioritize workload
Professional appearance and attitude
Minimum high school diploma.
Mandatory drug tests are required.

Nice To Haves

Automotive sales experience preferred

Responsibilities

Assisting customers with financing and lending options
Presenting and selling aftermarket products
Completing finance paperwork accurately and compliantly
Working closely with the sales team to ensure a great customer experience
Success in this role will be achieved by exceeding industry benchmarks such as overall profit per retail unit (PRU), service contract penetration, products per deal, product gross per deal, and CIT days to fund averages.
Deal accuracy including: An inspection of the deal prior to the finance turn, communicating as needed with the Sales Management Team, reporting any inaccuracies, a review of the deal prior to being turned in to billing office, and a thorough deal check on all delivery paperwork.
Review credit applications for accuracy with customers prior to submitting applications.
Coordinate the delivery date and time for the customer to pick up the vehicle with the Sales Department.
Answer incoming phone calls from customers and co-workers promptly and professionally, ensuring accurate information and excellent service.
Provide ongoing training and support to sales staff regarding F&I procedures, compliance, and product knowledge.
Nurture productive working relationships with all finance sources, vendors, customers, as well as with all Hoselton employees.
Attend Sales and/or Finance departmental meetings as requested by the Management Team.
Responsible for ensuring the confidentiality and security of all customer information. This includes properly securing all office doors, maintaining restricted access to sensitive areas, and ensuring that all customer files and documents are stored in a locked overhead cabinet or other designated secure location.