Automotive BDC Representative - Group 1 Toyota Rivertown
About The Position
Group 1 Toyota Rivertown is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are seeking a qualified and customer-focused BDC (Business Development Center) Representative to join our team. This role is responsible for managing inbound internet and phone inquiries, confirming vehicle availability, and scheduling dealership appointments. The ideal candidate is detail-oriented, tech-savvy, and excels at multitasking in a fast-paced environment. If you're a customer service professional looking to advance your career with a respected and growing automotive organization, we encourage you to apply. Shifts follow: Schedule & Shift Availability Full-time, in-office (40 hours/week) Shifts rotate weekly based on business needs: 8:30 AM - 5:30 PM 11:00 AM - 8:00 PM Saturday (when scheduled): 8:45 AM - 7:00 PM(All with 1-hour lunch break) Flexibility required; schedule varies weekly If scheduled on Saturday, a day off will be given (Tue/Wed/Thu) No Mondays or Fridays off Saturday rotation: 2 on / 2 off Workweek: Saturday - Friday Closed: Thanksgiving Day and Christmas Day (open all eves) In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment, with job training and advancement opportunities
Requirements
- High School diploma or equivalent a plus
- Possess an intermediate level of multi-tasking and computer skills
- Exemplary written and verbal communication skills
- Ability to adapt to sudden business and industry changes as it directly effects automotive service operation
- Auto dealership retail new car experience
- Proven sales experience, preferably in the automotive industry
- Superior communication and customer service skills
- Excellent follow-through skills
- Solid working knowledge of the Internet
- Maintaining a positive, can-do attitude
Nice To Haves
- Bilingual in Spanish and other languages are a Plus
- Customer Relationship Management (CRM) software experience is a Plus
- Customer Relationship Management (CRM) software experience is a Plus
Responsibilities
- Handle inbound leads (phone, Internet) and direct to appropriate contact
- Contact present customers (phone, email) to maintain and improve customer loyalty
- Developing a pipeline of sales and business opportunities (partnerships, etc.) leads through networking, cold calling, and referrals
- Work with sales department to develop sales strategies and techniques
- Research and stay current in consumer and industry trends
- Communicate industry news and trends to management and dealership employees
- Outstanding Customer Service
- You will be responsible for daily customer follow-up
- You will be responsible for managing your own time and responding to leads promptly
- You are comfortable using Goggle search, multiple computer browsers at once, and speaking to customers via phone/email
Benefits
- Health, Dental, Vision, Life, and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment, with job training and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
