Automotive BDC Business Development Consultant
About The Position
RK Auto Group is expanding our high-volume, fast-paced Internet Sales Department and we’re looking for energetic, motivated individuals to join our team. We are currently hiring full-time team members for our Internet Response Team. If you thrive in a fast-paced environment, enjoy working with supportive people, and are looking for real opportunities for advancement and growth, this is the place for you. Our Business Development Center (BDC) plays a critical role in the sales process and is key to our continued success. No experience? No problem — WE WILL TRAIN YOU! If you're ready to start a rewarding career with unlimited earning potential, apply today!
Requirements
- Excellent computer skills
- Ability to communicate verbally and especially with written communications.
- Previous sales, automotive, or customer service experience is a plus but not needed WE WILL TRAIN YOU!!
Responsibilities
- Contact new and existing customers to discuss requests and current promotions.
- Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our store
- Follow up with customers to ensure satisfaction and produce referrals.
- Willing to participate in skills and product training
- Multi-tasker and excellent customer service skills
- Ability to use google doc, excel and spreadsheets to track performance.
- Proficient with computers, emails, smartphones and the web
- Engaging in all training directed by the BDC Manager and supporting training team.
- Following the BDC scripts and guidelines on all inbound and outbound calls
- Ensuring that all calls presented are answered promptly and professional
- Developing proficiency with all features of the CRM Software and associated products
- Ensuring that all information entered into systems is consistent and accurate
- Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
- Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals
- Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
- Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
- Maintain the essential communication link between the client and the dealership
- Ensure that all communications to and from the client are passed on effectively and quickly
Benefits
- Hourly pay rate PLUS performance-based monthly bonus (No cap on earning potential)
- Supportive, team-focused work environment
- Health, Dental & Vision insurance
- 401(k) plan
- Full-time schedule (40 hours per week)
- Alternating Saturdays & NO SUNDAYS
- competitive pay
- health
- paid vacation
- paid holidays
- professional work environment
- comprehensive training
- competitive compensation
- unparalleled benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
