Automotive BDC Associate - Colonial Chevrolet

CMA's Colonial Chevrolet

23d • Onsite

About The Position

We are seeking a motivated and customer-focused Automotive BDC (Business Development Center) Associate to join our team at CMA's Colonial Chevrolet. In this role, you will be responsible for handling inbound and outbound customer communications, scheduling appointments, and following up on leads to drive sales opportunities. The ideal candidate is a strong communicator, detail-oriented, and thrives in a fast-paced environment. About Us: Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.

Requirements

• Friendly, patient, and customer-focused mindset
• Excellent communication and interpersonal skills
• Willingness to learn and grow professionally
• Basic computer literacy
• Must have a valid driver’s license
• Employment offers are contingent upon the successful completion of a drug screening and background check.

Nice To Haves

• Previous experience in customer service, retail, or hospitality is a plus

Responsibilities

• Respond to inbound customer inquiries via phone, email, and text regarding vehicle sales, service appointments, and general dealership information.
• Make outbound follow-up calls to potential and existing customers to generate leads and schedule appointments.
• Maintain a high level of product knowledge to answer customer questions about vehicles, features, and promotions.
• Log all customer interactions into the CRM system, ensuring accurate and up-to-date records.
• Work with the sales and service teams to coordinate appointments and ensure excellent customer experience.
• Follow up with customers after visits to ensure satisfaction and encourage repeat business.
• Meet or exceed performance goals for call volume, appointments set, and customer engagement.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed