Automotive BDC Associate - Toyota of Martinsburg

CMA's Toyota of Martinsburg • Martinsburg, WV

62d

About The Position

We are seeking a motivated and customer-focused Automotive BDC (Business Development Center) Associate to join our team at CMA’s Toyota of Martinsburg. In this role, you will be responsible for handling inbound and outbound customer communications, scheduling appointments, and following up on leads to drive sales opportunities. The ideal candidate is a strong communicator, detail-oriented, and thrives in a fast-paced environment. Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.

Requirements

• Strong communication and customer service skills.
• Professional phone etiquette and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Prior automotive, call center, or customer service experience preferred.
• Proficiency with computers and CRM software.

Nice To Haves

• Prior automotive, call center, or customer service experience preferred.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and text regarding vehicle ales, service appointments, and general dealership information.
• Make outbound follow-up calls to potential and existing customers to generate leads and schedule appointments.
• Maintain a high level of product knowledge to answer customer questions about vehicles, features, and promotions.
• Log all customer interactions into the CRM system, ensuring accurate and up-to-date records.
• Work with the sales and service teams to coordinate appointments and ensure excellent customer experience.
• Follow up with customers after visits to ensure satisfaction and encourage repeat business.
• Meet or exceed performance goals for call volume, appointments set, and customer engagement.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program
• 401k plan with company matching
• Paid Time Off and Holiday pay
• Associate discounts on vehicle purchases, parts, and service
• Paid maternity leave after one year of employment
• Closed on Sunday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed