Toyota of Smithfield BDC Associate

Balise Motor Sales • Smithfield, RI

4d • $30,000 - $75,000

About The Position

We are seeking a dedicated Customer Service Rep to join our team. In this role, you will use your computer skills, product knowledge, and outgoing personality to generate business through our online channels and book appointments.

Requirements

• Computer & Internet skills required
• Proficiency in Microsoft office applications
• Ability to follow through on leads and close sales
• Excellent communications skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced work environment
• Positive, can-do attitude
• Team-oriented

Nice To Haves

• Proven experience in a customer service or call center environment a plus
• Bilingual proficiency preferred but not required

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Provide accurate information about vehicles and services to our customers.
• Conduct outbound calls to follow up with customers or sales leads.
• Managing internet inquiries through dealership website and other online channels.
• Setting up customer appointments for the sales department.
• Follow through on customer leads and build relationships with clients to close sales
• Grow internet sales business and expand current customer base; measured through monthly online percentage.
• Maintain a positive, and professional attitude toward customers, vendors and employees.

Benefits

• Competitive Benefits package, including health, dental, and disability insurances.
• 401(k) with company match
• Flexible spending accounts
• Paid Time-Off
• Weekly Pay
• Employee discounts on service, parts and vehicles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees