Automotive Appointment Coordinator/BDC
About The Position
Are you looking for an exciting career with the largest Kia dealership in the Bay Area? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, Capitol Kia is looking for service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There’s a reason why for the fifth straight year, we’ve earned the distinction of being Northern California’s #1 volume Kia dealership. As a Automotive Appointment Coordinator/BDC (Business Development Coordinator), you’ll be the engine that drives growth for our service department! This phone-focused role, with an emphasis on outbound calls, is all about connecting with guests, booking and confirming appointments, and following up to ensure they show. If you’re motivated, goal-driven, and thrive in a fast-paced, metrics-based role, this is your chance to make a direct impact on our success.
Requirements
- Call center or phone-heavy customer service experience (preferred)
- Strong communication skills with a guest-focused, professional approach
- Confidence working independently in a high-volume, metrics-driven role
- Organized and reliable, with a positive mindset and motivation to deliver results
- Enjoys a fast pace and finds satisfaction in turning steady call activity into real appointments
- Valid driver’s license and clean driving record
Responsibilities
- Making a high volume of outbound calls, texts, and emails to guests to schedule and confirm service appointments
- Managing inbound calls with care, turning each interaction into a positive guest experience
- Following up with guests who haven’t booked or missed appointments to keep schedules full, guests engaged, and maximize show rates
- Perform other essential tasks as needed
Benefits
- Values-driven culture and team built on integrity, caring, performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical, Dental, Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
