Automobile Appraiser, Inside

AMA - Alberta Motor Association

2d • Hybrid

About The Position

Auto Appraiser – Inside Location: Edmonton or Calgary Details matter to you—and you’re passionate about making sure claims are handled fairly, accurately, and efficiently. You thrive in a role where your judgment, negotiation skills, and attention to detail directly impact customer experience. You enjoy working with photos, estimates, and documentation, and you take pride in helping bring claims to a fair and timely resolution for both Insureds and Third Parties. This role is responsible for reviewing and approving Digital Photo Imaging (DPI) estimates, ensuring accuracy and alignment with the details of loss, and handling the quantification, negotiation, and settlement of total loss vehicles. You’ll work with a wide range of vehicles—from personal and commercial automobiles to RVs, watercraft, and farm equipment—while collaborating closely with Adjusters, body shops, and vendors to ensure strong claims handling practices are maintained. A Place to Belong AMA isn’t just a workplace—it’s a community. We treat one another like friends and family, grounded in respect, integrity, and collaboration. We’re proud to serve over one million members across Alberta, delivering services they rely on every day. As part of our team, you’ll enjoy: Flexible health and wellness benefits ranging from $1,000–$3,000 Employer-paid Retirement Savings Plan (5% contribution + 5% matching) Discounts on AMA memberships, registries, travel, and driver education Unlimited access to learning tools like Udemy and dedicated development time Paid time off including 3 weeks of vacation, a Me-Day, Volunteer Day, and optional vacation purchase Who You Are You have a sharp eye for detail and take pride in producing accurate, high-quality work. You’re comfortable reviewing estimates, photos, and documentation and making sound, fair decisions. You’re a confident negotiator and look to make settlements based on facts and fairness. You’re confident communicating with Adjusters, body shops, vendors, Insureds, and Third Parties. You’re a problem-solver who stays calm and professional when resolving discrepancies or disputes. You’re organized, thoughtful in your approach, and comfortable managing multiple files and timelines. You value integrity, fairness, collaboration, and strong customer service. How You’ll Make an Impact Review DPI estimates for accuracy, including pricing, parts, and labour. Ensure correct usage of OEM versus aftermarket parts and review independent appraisals when used. Confirm estimates align with the details of loss by comparing photos, estimate details, and adjuster information. Quantify, negotiate, and settle total loss vehicles with Insureds and Third Parties. Research market values and review documentation to ensure fair and equitable settlements. Complete required paperwork and regulatory searches related to total loss settlements. Address inconsistencies with body shops and vendors by problem-solving and resolving disputes. Work closely with Adjusters to maintain strong claims handling practices and support timely claim resolution. Maintain clear, professional communication to support the full claims lifecycle. What You Bring to the Table Experience in auto claims, appraising, estimating, or a related insurance or automotive role. Strong knowledge of vehicle repair estimates, parts, and labour pricing. Experience reviewing documentation, photos, and estimates to support accurate claim decisions. Confidence in negotiation and settlement discussions, particularly related to total loss vehicles. Strong analytical, problem-solving, and decision-making skills. Excellent communication skills and the ability to work collaboratively with multiple stakeholders. Comfort working in estimating and claims systems and adapting to new tools and processes. The ability to manage multiple files, priorities, and deadlines in a fast-paced environment. Belonging Matters Here AMA is committed to providing an inclusive, respectful, and accessible environment. If you require accommodation at any point during the recruitment process, please let us know—we’re happy to support you.

Requirements

• Experience in auto claims, appraising, estimating, or a related insurance or automotive role.
• Strong knowledge of vehicle repair estimates, parts, and labour pricing.
• Experience reviewing documentation, photos, and estimates to support accurate claim decisions.
• Confidence in negotiation and settlement discussions, particularly related to total loss vehicles.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication skills and the ability to work collaboratively with multiple stakeholders.
• Comfort working in estimating and claims systems and adapting to new tools and processes.
• The ability to manage multiple files, priorities, and deadlines in a fast-paced environment.

Responsibilities

• Review DPI estimates for accuracy, including pricing, parts, and labour.
• Ensure correct usage of OEM versus aftermarket parts and review independent appraisals when used.
• Confirm estimates align with the details of loss by comparing photos, estimate details, and adjuster information.
• Quantify, negotiate, and settle total loss vehicles with Insureds and Third Parties.
• Research market values and review documentation to ensure fair and equitable settlements.
• Complete required paperwork and regulatory searches related to total loss settlements.
• Address inconsistencies with body shops and vendors by problem-solving and resolving disputes.
• Work closely with Adjusters to maintain strong claims handling practices and support timely claim resolution.
• Maintain clear, professional communication to support the full claims lifecycle.

Benefits

• Flexible health and wellness benefits ranging from $1,000–$3,000
• Employer-paid Retirement Savings Plan (5% contribution + 5% matching)
• Discounts on AMA memberships, registries, travel, and driver education
• Unlimited access to learning tools like Udemy and dedicated development time
• Paid time off including 3 weeks of vacation, a Me-Day, Volunteer Day, and optional vacation purchase

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed