Automation Engineer, Professional Services

Jobgether

5d

About The Position

This role offers the opportunity to work as a key member of a Professional Services team focused on automation and AI-driven solutions for customer engagement platforms. You will engage directly with clients to understand their business needs, design and configure intelligent virtual agent applications, and deliver high-quality solutions across voice and digital channels. The position blends hands-on technical work with client consulting, allowing you to influence solution architecture while ensuring smooth deployment and adoption. You will work in a fast-paced, collaborative environment, leveraging modern API integrations, cloud technologies, and AI-powered platforms to drive customer success. This role encourages continuous learning, creativity in problem-solving, and the development of strong client relationships. Your work will directly impact customer satisfaction and operational excellence across multiple deployments.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline (or equivalent professional experience).
• Minimum 5 years of professional services experience in cloud computing, telephony, or contact center environments.
• Strong understanding of hosted SaaS solutions, VoIP, IVR, and call center operations.
• Experience with digital engagement channels, including Email, Chat, and SMS.
• Technical skills in integrating APIs (SOAP, XML, REST, JSON) and implementing Intelligent Virtual Agents with platforms like Google Dialogflow, Amazon Lex, IBM Watson, or Agent Assist.
• Excellent English communication skills, both written and verbal, and ability to manage multiple client engagements independently.
• Willingness to travel up to 10% nationally and occasional international travel (valid passport required).

Nice To Haves

• Technical certifications in CCaaS, CRM, ACD, IVR, cloud platforms (AWS, GCP), and enterprise deployment experience.

Responsibilities

• Lead requirements gathering, solution design, configuration, testing, and production rollout for automation projects.
• Design and implement voice and digital virtual agent applications using IVA Studio and contact center platforms, integrating with customer APIs as needed.
• Provide consulting support and configuration guidance to ensure successful adoption of automation solutions.
• Communicate effectively with internal teams and external stakeholders, leading technical sessions and acting as a trusted advisor.
• Handle pre-sales activities, including scoping, documenting solutions, and defining project effort estimates.
• Maintain expertise in platform capabilities, emerging AI technologies, and automation best practices.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and technical certification.
• Exposure to innovative AI and cloud-based automation technologies.
• Collaborative, inclusive, and team-oriented culture.
• Flexible work arrangements, supporting remote collaboration.
• Travel support and allowances for client engagements as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level