Automation Analyst

Barry-Wehmiller•St. Louis, MO

1d•Onsite

About The Position

The Automation Analyst’s role is to optimize and automate processes within IT to reduce manual effort and human error. This includes, but is not limited to, management of the enterprise PC imaging system and the related servers; software lifecycle management via endpoint management systems; endpoint health and performance. The Automation Analyst will support and train the Service Desk directly in their use of said products and assist other IT teams with automation of deployments and configuration of endpoints. Additionally, the Automation Analyst will be required to monitor, troubleshoot, and report on the progress of automated tasks. The Automation Analyst will report to the Enterprise Service Desk Systems Manager and be a backup for administration of these systems.

Requirements

Strong written and oral communication skills.
Strong customer relationship skills.
Strong analytic skills and ability to think outside the box.
Ability to deeply grasp a subject and find creative ways to improve processes.
Ability to conduct research into software issues and products as required.
Strong organizational skills with keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Experience working in a team-oriented, collaborative environment.
Ownership of challenges
An Associate’s degree in the field of business administration, computer science, or management information systems and/or 3-5 years of related IT work experience is required.
2 – 3 years of scripting experience (PowerShell, Python, JavaScript, or similar)
Experience using automation-enabled platforms (Jira, ServiceNow, Power Automate, Zapier, UiPath, etc.)
Understanding of business or IT processes
Ability to document workflows and requirements

Nice To Haves

A+ certification is desired.
Technical writing and documentation experience a plus.

Responsibilities

Provide world-class customer support.
Manage the imaging process of PCs across the enterprise via Microsoft Deployment Toolkit (MDT).
Analyze, provide recommendations for, and implement a replacement for MDT.
Support and utilize the KACE System Management Appliance for ticketing, hardware and software inventory, patching, software lifecycle, deployments, and reporting.
Assist with the development and migration of IT ticketing to Jira Service Management
Analyze and report on endpoint status and health with Power BI.
Empower Service Desk with tools to eliminate hands-on and repetitive work through scripting and other automation methods.
Understanding of the use and implementation of AI tools including chatbots
Understanding of the Windows operating system and related network topography
Heavy use of PowerShell and/or other scripting languages to perform automations
Understanding of Azure.
Accept and solve support issues.
Maintain and update PC images.
Function and communicate in a global support team.
Analyze inefficiencies and develop implementation plans for improvement.
Support customers through superb communication in person, by telephone, and/or email.
Fully document resolutions and solutions for others to use and understand.
Provide training for the Service Desk and other IT teams on imaging, automations, and tools they develop
Perform root cause analysis and implement corrective solutions.
Collaborate with other IT teams to ensure efficient operations.
Assist Service Desk in resolving advanced issues with endpoints.
Use tools and applications for monitoring desktop performance and provide performance statistics and reports.
When necessary, contact third-party support and PC equipment vendors.
Maintain knowledge of current IT trends and advancements.
Provide measurable efficiency improvements Reducing manual effort and error rates
ITIL process knowledge (Incident, Request, Change, Problem)
On-call availability. Some evening and weekend hours.
Responsible for other opportunities as required.