Auto Total Loss Specialist

First Investors Financial Services•Dallas, TX

52d•Onsite

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: The Auto Total Loss Specialist will be responsible for the daily functions related to the operation of the Specialized Service department, including Total Loss, Insurance / Rebate cancellation. The Auto Total Loss Specialist will work closely with different departments to ensure the successful delivery of services and provide exceptional support to our internal and external customers and clients.

Requirements

Minimum of (3) years of experience in Auto Collection and/or Customer Service experience, Repossession, Title and Auto Insurance.
Demonstrated experience handling complex servicing scenarios such as customer complaints, repossession, Total Loss / Rebate refunds and/or Title processes
High School Diploma / GED
Overtime required - required on an as needed basis.
Travel 0-10% - No travel required.
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA or Dallas, TX.

Nice To Haves

Strong ability to review and interpret complex claim documentation, financial statement, and payoff/rebate calculation with minimal supervision.
Demonstrated experience in processing total loss and rebate claims, including escalated or disputed claims with lease and retail accounts.
Have strong mathematical skills, including the ability to calculate rebates, process payments, and reconcile totals across various units of measurements using whole numbers, fractions and decimals.
Ability to follow detailed instructions and standard operating procedures to ensure accurate claims and rebate processing.
Advance proficiency in MS Excel software, MS Word software, and MS Access software (or similar database and reporting tools). Clear and legible handwriting for accurate documentation.
In-depth knowledge of state and federal regulations related to insurance claims, rebates, consumer finance, and collection practices.
Excellent written and verbal communication skills, with the ability to interact professionally with customers, financial institution, insurers, and internal stakeholders.
Bilingual in English and Spanish

Responsibilities

Responsible for handling all inbound phone calls providing customer service excellence, reviewing, documenting, and following up with outbound calls as needed.
Monitor in-house check payments received from dealership or insurance providers, update customer account with accurate payment details, insurance and/or title information.
Independently manage and process Total loss and Rebate claims with greater complexity to ensure timely resolution and compliance with applicable laws.
Collaborate with dealership partners while executing comprehensive investigations into refund procedures and eligibility criteria.
Reviews, updates, and follow-ups on financial documents, contracts, and payoff statements to ensure accuracy and claim settlements for Lease and Retail accounts.
Calculate, reconcile, and prepare for management approval for warranty refunds, including escalated or disputed cases.

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