Auto Title Technician

Jefferson County • Lakewood, CO

1d • $21 - $23 • Onsite

About The Position

The Jefferson County Clerk and Recorder’s office is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations: Mission: To make government and the democratic process work for all of Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone. Vision: An equitable, accessible, trustworthy democracy for the Jeffco of today and tomorrow. Each day, we strive to turn this vision into reality, and we are looking for motivated individuals to join our team and help in this work. We are seeking multiple Auto Title Technicians to join our various Motor Vehicle offices. The Auto Title Technician is responsible for assisting the public with titling and registering vehicles. Processes legal records and collects taxes and fees for motor vehicle titles and registrations. Determines accuracy and completeness of required information and documents surrendered for processing. Determines proper registration and plates and permits to issue. Verifies that transactions and vehicles adhere to regulations. Responds to phone inquiries regarding titling and registration. Collects fees and reconciles funds daily. Please note, we have multiple vacancies at different locations, including Golden, Littleton, Lakewood and Arvada. Applications for this posting are placed in an applicant pool that remains active until the positions are filled. An applicant may be interviewed for an Auto Title Technician position and considered for more than one location. Ideal candidate: The Auto Title Technician is a great opportunity for someone who: Thrives in a front-facing customer-focused role, in an environment that cultivates collaboration, and daily problem-solving and continued learning to best serve our constituents. Excels in interpreting and communicating complex regulations while providing excellent customer service. Values inclusivity and diversity of thought in a safe space to learn new processes in an effort to help drive our department into the 21st Century. SCHEDULE: This position requires on-site/in-office work and operates on a 4-day workweek. Must be available to occasionally work at any of the five Motor Vehicle branch locations and align with their operating schedules: Littleton: Monday-Thursday, 7:00 am-5:30 pm Golden, Lakewood, Arvada: 7:15 am – 5:45 pm

Requirements

• A minimum of 1 year of related experience in data entry, basic ten key, cashiering, customer service and auto titling and registration using the County or State DRIVES system.
• High school diploma or equivalent certificate.
• Note an equivalent combination of education and experience is acceptable.
• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.

Nice To Haves

• Spanish speaking ability is preferred, however not required. Jefferson County Motor Vehicle has a policy to additionally compensate workforce members who are able to demonstrate bilingual language skills.
• One to two years of County Motor Vehicle or State Department of Revenue experience, and one year experience with DRIVES in government, high public contact, and/or handling cash professionally is preferred.
• Strong customer service skills and experience with high volume face to face customer contact.
• Ability to explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute driven requirements for fees.
• Ability to problem solve by utilizing resources/researching to find solutions that are best for the customer.
• Background as a bank teller, retail sales associate, or related profession typically do well in this role.

Responsibilities

• Assisting the public with titling and registering vehicles.
• Processes legal records and collects taxes and fees for motor vehicle titles and registrations.
• Determines accuracy and completeness of required information and documents surrendered for processing.
• Determines proper registration and plates and permits to issue.
• Verifies that transactions and vehicles adhere to regulations.
• Responds to phone inquiries regarding titling and registration.
• Collects fees and reconciles funds daily.

Benefits

• medical, dental, and vision insurance
• paid time off and holidays, including a starting bank of 40 hours of PTO for new hires
• retirement matching
• wellness programs
• tuition reimbursement
• flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED