Auto Lending Credit Verification Specialist

JPMorgan Chase & Co. • Tampa, FL

3d

About The Position

Chase Auto is a leading provider of auto financing with a portfolio of more than $80 billion in assets and relationships with 75% of U.S. franchised automotive dealers. The business is part of the JPMorgan Chase franchise and serves auto dealers, consumers, and vehicle manufacturers. It offers a range of products and services to meet the financial needs of its clients from retail lending, captive financing, and floorplan products to cash management, private banking, and payment processing.
As a Credit Verification Specialist within Chase Auto, you will be responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process.. The verification process is based on existing credit policies and operations procedures. You will also be responsible for managing a pipeline with a service level commitment to automotive dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service. This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.

Requirements

• Strong communication skills
• Strong teamwork skills and ability to meet deadlines
• Customer service and/or retail sales experience
• Attention to detail
• Ability to multitask and adapt within a changing environment
• Interpersonal and problem-solving skills

Nice To Haves

• Auto Finance experience
• Experience within a call center environment preferred

Responsibilities

• Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence
• Interact with dealers, external customers and internal departments within Chase
• Conduct employment and insurance verification
• Investigate and verify pertinent loan information
• Perform application rekeys to identify and correct application submission errors
• Meet or exceed quality control audits
• Participate in the document retention process

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
• Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• We also offer a range of benefits and programs to meet employee needs, based on eligibility.
• These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees