Verification Specialist

OneDigital•Sarasota, FL

About The Position

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: OneDigital is looking for a dynamic person to join our team. Our team is an insurance plan broker/administrator for student health insurance plans. We specialize in Medical and Health Science Universities. You will work directly with Account Managers assisting in the management services of our clients. Your workflow will be directed by the Account Managers, and you will work in a team environment. Must be a team player and step up, help others, and be a problem solver. Cross-training and knowledge of all clients will be necessary. You must have a proven ability to juggle multiple projects at a time while maintaining sharp attention to detail. Our business is cyclical, and our high volume of work is intense. This position has the potential for growth to an Account Manager position. You must be very proficient in data processing, learn new systems quickly and work with various parameters specific to each university we work with.

Requirements

Strong knowledge of Microsoft Excel (Intermediate or higher) and Microsoft Access systems.
Ability to work in a fast-paced work environment where things happen very quickly, and activity is continuous throughout the day.
Ability to juggle multiple tasks at once.
Quick Learner
Ability to grasp new software applications.
Ability to work independently on assigned tasks, as well as to accept direction on given assignments
Possession of strong problem-solving skills and sound judgment.
Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
Knowledge of customer service principles and practices.
Ability to be proactive and take the initiative.
Exhibit a high level of quality through attention to detail and monitoring of work.
Possession of strong organizational skills.
Excellent verbal and written communication, as well as exceptional interpersonal communication skills.
Ability to Deal with confidential information and/or issues using discretion and judgment

Responsibilities

Verifies Insurance coverage and processes Waivers
Investigate client inquiries as directed by Account Managers with the ability to transition and handle emergent priorities
Conduct Audits for Account Managers to ensure clean billing
Update client files and database with accuracy.
Ability to handle heavy seasonal database updates
Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Performs miscellaneous job-related duties as assigned.
Provide personal prompt and efficient customer service via telephone
Works primarily within Excel to process and maintain data.
Works in conjunction with account managers to ensure clean billing.
Maintains the strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Performs miscellaneous job-related duties as assigned.