Auto Finance Vehicle Remarketing Titles Unit Manager - Essential Onsite

Capital One•Plano, TX

8d•Onsite

About The Position

As a Unit Manager at Capital One, you will lead a dynamic team of front line associates in the Vehicle Remarketing Titles department who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 10-20 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 12-17 associates within a unit. Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics. Prepare and deliver monthly performance reviews for direct reports. Manage business level metrics (pen rates, occupancy) to high efficiency standards. Share in the accountability for a business level function team (Logistics, quality, innovation, morale). Motivate and develop associates and help them achieve their career aspirations. Execute flawless management of projects assigned to the unit. Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc. Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates Understand the business goals and implement processes that support these goals. Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes Review and interpret laws and regulations for the purpose of managing the service provider Support and coordinate third party-related internal audits This position does require onsite attendance This role is essential onsite, where you will be expected to to work in the office in Plano, TX

Requirements

High School Diploma, GED, or Equivalent Certification
At least 4 years of banking or financial industry experience
At least 2 years of people leadership experience
At least 2 years of experience using Google Suite or Microsoft Office

Nice To Haves

At least 1 year experience in auto titles experience
At least 3 years experience in people leadership
At least 2 years experience in process or project management experience
At least 4 years of auto finance experience
PMP, BPM, Lean, Agile or Six Sigma certification

Responsibilities

Accountable for achieving business goals for a team of up to 12-17 associates within a unit.
Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
Prepare and deliver monthly performance reviews for direct reports.
Manage business level metrics (pen rates, occupancy) to high efficiency standards.
Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
Motivate and develop associates and help them achieve their career aspirations.
Execute flawless management of projects assigned to the unit.
Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates
Understand the business goals and implement processes that support these goals.
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
Review and interpret laws and regulations for the purpose of managing the service provider
Support and coordinate third party-related internal audits