Austin Water (AMI) Meter Services Superintendent

City of Austin

2d•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. ABOUT AUSTIN WATER: For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up—we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation. Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants. Job Description: Purpose: Under general direction with substantial latitude for independent action, this position oversees the planning, coordination, and execution of AMI meter maintenance activities. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Provides technical expertise on a variety of AMI meter maintenance and water distribution activities. Ensures the reliability, accuracy, and efficiency of meter services while leading technical teams and AMI data analysis. Coordinates implementation of AMI software installations, programming, diagnostics training, and AMI transmitting devices mounting procedures. Evaluates AMI program objectives, documents alternatives or modifications, communicates changes to staff, and oversees implementation of changes. Coordinates AMI meter maintenance activities with engineers, construction inspectors, and other City departments. Acts as liaison with other divisions, departments, and organizations. Ensures compliance with regulatory and safety practices and procedures. Manages safety programs, plans safety meetings, and ensures proper training and guidance is provided for personnel. Develops and implements procedures related to purchasing and asset control. Develops, implements, and monitors procedures related to AMI meter maintenance operations. Reviews reports to evaluate progress and recommends major changes in procedures, processes, and policies. Conducts independent inspections of projects for quality control. Prepares contracts and budget for division and manages AMI contracts. Investigates and responds to citizen complaints and concerns, confers with property owners, other utilities, and regulatory agencies. Supports customer service objectives. Responsibilities - Supervisor and/or Leadership Exercised: Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal. Position Overview: The AMI Meter Services Superintendent position will oversee AMI data validation, budget & contract management, AMI water meter maintenance activities, water theft investigations and new residential meter installations. This role will promote water conservation initiatives and elevating the customer experience. The ideal candidate will demonstrate strong leadership and analytical communication skills, leading continuous process improvements and setting a high customer service standard.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of City of Austin policies and procedures related to AMI Metering Operations
Knowledge of EPA and regulatory requirements.
Knowledge of Federal, State, and Local laws.
Knowledge of fiscal planning and budget preparation.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of practices, methods, techniques, tools, and equipment used in the installation, testing, calibration, maintenance, and repair of small and large water meters that utilize AMI components.
Knowledge of modern equipment and communication tools used for business functions and programs, projects, and task coordination, including computer maintenance management systems, databases, and software programs relevant to work performed.
Knowledge of wire splicing and gel cap installation.
Knowledge of basic RF propagation transmissions.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees, departments, and the public.
Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.
Ability to work various work shifts, on-call, and call back hours.
Graduation with a Bachelor's degree from an accredited college or university in business, technical, engineering, or related field, plus four (4) years of experience in the management, operation, and maintenance of a water distribution and wastewater collection system, including two (2) years of supervisory experience of AMI meter maintenance or construction workgroups OR Graduation from an accredited high school or equivalent, plus eight (8) years of progressively responsible experience in construction maintenance, including seven (7) years of progressively responsible experience in the management, operation, and maintenance of a water distribution system/wastewater collection system, including two (2) years of supervisory experience of AMI maintenance/construction workgroups.
Class C Water Distribution License from TCEQ. A Surface Water License may substitute for the Class C Water Distribution License.
Valid Texas Class C Driver License.

Nice To Haves

Intermediate experience with Microsoft Word, Excel, & Outlook
Experience in budget/contract evaluation & managing contractual agreements
Experience reading & interpreting plan sheets, map grids, blueprints, construction documents, or underground utility drawings, with the ability to read and follow technical guidelines and standard operating procedures.
Experience using a computerized maintenance management system (ex: CC&B, Maximo, IPS, etc) for asset management, data analysis, and operational readiness
Experience with water meter maintenance (repair, exchange, testing or reading) ranging from 5’8” meters to 10” meters
Experience working with AMI (Advanced Metering Infrastructure) software applications and AMI metering systems, including MY ATX Water Portal
Knowledge of laws and procedures applicable to illegal use of meter services and inspection of water services/meters

Responsibilities

Provides technical expertise on a variety of AMI meter maintenance and water distribution activities.
Ensures the reliability, accuracy, and efficiency of meter services while leading technical teams and AMI data analysis.
Coordinates implementation of AMI software installations, programming, diagnostics training, and AMI transmitting devices mounting procedures.
Evaluates AMI program objectives, documents alternatives or modifications, communicates changes to staff, and oversees implementation of changes.
Coordinates AMI meter maintenance activities with engineers, construction inspectors, and other City departments.
Acts as liaison with other divisions, departments, and organizations.
Ensures compliance with regulatory and safety practices and procedures.
Manages safety programs, plans safety meetings, and ensures proper training and guidance is provided for personnel.
Develops and implements procedures related to purchasing and asset control.
Develops, implements, and monitors procedures related to AMI meter maintenance operations.
Reviews reports to evaluate progress and recommends major changes in procedures, processes, and policies.
Conducts independent inspections of projects for quality control.
Prepares contracts and budget for division and manages AMI contracts.
Investigates and responds to citizen complaints and concerns, confers with property owners, other utilities, and regulatory agencies.
Supports customer service objectives.
Responsible for the full range of supervisory activities, including selection, training, evaluation, counseling, and recommendation for dismissal.
oversee AMI data validation, budget & contract management, AMI water meter maintenance activities, water theft investigations and new residential meter installations.
promote water conservation initiatives and elevating the customer experience.
leading continuous process improvements and setting a high customer service standard.