Audiovisual Support Engineer, Darden School of Business (Rosslyn, VA)

State of Virginia•Charlottesville, VA

47d•Onsite

About The Position

The University of Virginia's Darden School of Business-one of the world's leading business schools-seeks an Audiovisual Support Engineer to join its growing technology team. Based in idyllic Charlottesville, Virginia, and expanding its presence in the Washington, D.C. area, Darden delivers a premier portfolio of degree, non-degree, and Executive Education Lifelong Learning programs. This in-person role is located at Darden's Sands Family Grounds (SFG) in Rosslyn, Arlington, Virginia-a state-of-the-art facility overlooking the Washington, D.C. skyline. Working closely with technology teams in both Charlottesville and Arlington, the Audiovisual Support Engineer will ensure seamless AV operations and provide exceptional support for classrooms, events, and enterprise-wide AV initiatives. This position will include some evening and weekend work, as needed.

Requirements

Bachelor's Degree and 3-5 years of relevant experience required. Relevant experience may be considered in lieu of a degree.
Strong knowledge of audiovisual systems; Crestron programming/coding experience preferred.
Excellent oral and written communication skills with the ability to support both technical and non-technical users.
Commitment to continuous improvement.
Ability to work collaboratively with a diverse range of users and skill sets.
Ability to collaborate effectively with IT and AV engineers to achieve collective outcomes.
Excellent organizational skills, with the ability to simplify and clarify complex processes, and manage multiple projects simultaneously.
Ability to function effectively in a team environment, often with minimal supervision, to achieve results and meet goals in a service-oriented environment.
Demonstrated ability to review, interpret, and make professional judgments on complex issues while maintaining a consistent level of support.
Ability to handle and manage ambiguity, repetition, and change.
Believes in and is motivated by Darden's mission.

Nice To Haves

Knowledge of applying AI solutions to AV infrastructure, and to optimize workflows and increase efficiencies in AV support is desirable.

Responsibilities

Respond to service requests, diagnose AV issues, and deliver timely solutions for internal and external clients.
Provide training and support for faculty, staff, and students on classroom technology and loanable equipment; develop clear documentation and help guides.
Install and configure new AV equipment, review product features, and maintain accurate inventory records.
Troubleshoot and resolve AV equipment and software issues, recommending repair or replacement as appropriate.
Proactively research and recommend innovative tools, systems, and processes that enhance Darden's AV capabilities.
Collaborate with AV integrators, architects, and contractors on major AV installations and upgrades.
Proactively manage SFG's AV infrastructure: track usage, plan replacements, and contribute to multi-year strategic planning.
Support classroom and event AV needs, including supplemental setups, microphone/speaker management, recordings, and web conferencing.
Conduct regular room checks to ensure all AV systems function properly and address issues proactively.
Provide baseline IT support for Tier 1 technology needs.
Provide event and day-to-day support while working with Darden employees, their partners, and external groups.
Actively participate in Digital Infrastructure team meetings and ongoing AV research.