Audiovisual Support Engineer

FORTÉ•Phoenix, AZ

About The Position

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The role of Audiovisual Support Engineer will be dedicated to one of our key Enterprise customers. In this senior-level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise. We are seeking a proactive and detail-oriented Audiovisual Support Engineer to join our technical support team. The ideal candidate will be responsible for providing advanced AV support, troubleshooting, and setup for events, meetings, and daily operations. This role will work on large-scale projects, drive AV system optimization, and lead cross-functional efforts to improve the user experience. You will also mentor lower-level technicians and engineers while managing technical escalations. This job description is designed to outline the main duties and responsibilities associated with the role but is not exhaustive. Other duties may be assigned as necessary At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

Requirements

Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.
Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.).
Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks.
Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.
Familiarity with cloud-based AV management and monitoring tools.
Strong project management skills, with the ability to lead projects from planning to execution.
Exceptional problem-solving abilities and analytical thinking.
Excellent communication skills, able to explain highly technical concepts to non-technical users and executives.
Leadership and mentoring skills, capable of guiding and developing junior staff.

Nice To Haves

Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred.

Responsibilities

AV System Design & Integration: Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure.
Advanced Troubleshooting & Problem Solving: Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability.
System Installation & Configuration: Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions.
Project Management: Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution.
Collaboration with IT & Network Teams: Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure.
Technical Leadership & Mentoring: Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues.
Vendor Management & Procurement: Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery.
Preventative Maintenance & Monitoring: Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues.
Documentation & Knowledge Sharing: Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades.
Stay Updated on AV Trends: Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software.

Benefits

Healthcare, vision & dental coverage to keep you and your family well
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
Employer-paid life and disability insurance for added peace of mind
401(k) with company match to invest in your future
Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
Tuition reimbursement and ongoing learning opportunities to support your growth
Employer-paid employee assistance program to care for your physical, mental, and financial health
Paid time off that helps you truly disconnect

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