Audiology Assistant

Center for Neurosciences•Tucson, AZ

22d•Onsite

About The Position

General Summary: A nonexempt position responsible for performing a variety of duties including assisting Audiologist with patient care and handling clerical, environmental, and organizational tasks. Provides information to patients so they may fully utilize and benefit from the clinical services.

Requirements

High school diploma or general equivalency diploma (GED), audiology assistant certificate preferred.
Minimum one year of recent experience working as an audiology assistant or any equivalent combination of experience, training and/or education approved by the Clinical Supervisor and/or Human Resources.
Fluent in Spanish
Knowledge of health care field and medical office protocols/procedures.
Knowledge of HIPAA Privacy and Security rules.
Knowledge of specific assisting tasks related to medical practice.
Knowledge of information that must be conveyed to patients and families.
Skill in tact and diplomacy in interpersonal interactions.
Skill in understanding patient education needs and effectively sharing information with patients and families as directed by the physician.
Ability to work in a team based environment that places patient satisfaction as the primary focus for measuring success.
Ability to demonstrate compassion and caring in dealing with others.
Ability to project a pleasant and professional image.
Ability to learn and retain information regarding audiology procedures.
Ability to multitask and handle various priorities in a flexible, rapidly changing environment.
Ability to effectively articulate information and respond to questions.
Ability to relate to and work well with a diverse community population.
Ability to work under pressure.
Ability to work cooperatively with other department staff.
Ability to plan, prioritize, and complete delegated tasks in an appropriate timeframe.

Responsibilities

Fulfills patient care responsibilities for audiology and/or other areas as needed.
Checks schedules and organizes patient flow. Ensures pre-visit information is completed.
Coordinates appointments for specific care and diagnostic procedures.
Alerts audiologist of any special needs the patient may have (e.g., interpretation services).
Accompanies patients to exam/procedure room, assists patients as needed with walking, transfers, preparing for exam, etc.
Assists audiologist in examination of patients and gives instructions to patients as directed by the audiologist.
Enters required orders in the patient’s EHR as directed by the audiologist.
Adheres to all meaningful use workflows.
Follows up with EHR tasks in an appropriate timeframe.
Returns patient phone calls as directed by the audiologist and in accordance with CNS protocols.
Performs troubleshooting and minor repairs to hearing aids, earmolds, and other amplification devices.
Maintains inventory, checks function of equipment and prepares materials.
Performs equipment maintenance and biological checks.
Assures quality of care by maintaining clinic standards of care while adhering to requirements of other governing agencies.
Protects patients and employees by complying with infection control policies and procedures. Adheres to expectations of required/mandatory training and certifications.
Handles patient discharge after appointment.
Communicates to appropriate staff any patient concerns, issues, cancellations, etc. Consults with immediate supervisor about any system problems.
Completes forms/requisitions as needed
Schedules appointments
Confirms insurance coverage and patient demographics
Requests prior authorizations as needed
Manages and updates charts to ensure that information is complete and filed appropriately
Sets up exam/procedure rooms for patient care according to the audiologist’s needs
Sets up instruments and equipment according to department protocols
Cleans exam rooms, procedure rooms, instruments and equipment between patient visits
Orders, sorts, stores and checks supplies and restocks exam/procedure rooms
Ensures operation of medical equipment by following manufacturer’s instructions, reporting malfunctions and requesting repairs
Respects and promotes patient rights
Responds appropriately to emergencies
Shares problems relating to patients and/or staff with immediate supervisor
Works as a productive member of the team helping co-workers as needed and/or assigned
Performs other duties as assigned.