VTC)

General Dynamics Information Technology

4d•Onsite

About The Position

GDIT has an exciting opportunity to support the Security Assistance Group – Ukraine (SAG-U) as a member of our Enterprise Mission Information Technology Services (EMITS) program supporting U.S. Army Europe and Africa’s (USAREUR-AF) mission in Wiesbaden, Germany. The Audio Visual/Video Teleconferencing (AV/VTC) Technician provides operational support for all classified and unclassified VTC systems and conference room technologies across the SAG-U headquarters and subordinate mission facilities. As a member of the J6 Operations Division (J63), this role is critical to enabling command-and-control communications and mission partner coordination. MEANINGFUL WORK AND PERSONAL IMPACT As a Senior AV/VTC Engineer at GDIT, you will ensure the readiness and performance of systems that support executive-level briefings, secure conferences, and coalition collaboration. Your primary focus will be managing the complex video distribution and control systems for the command’s operations center data wall, directly impacting situational awareness and decision-making across the theater.

Requirements

High School Diploma/GED with 5 years of experience, Associate’s with 3 years, or Bachelor’s with 1 year of experience in AV or IT support
2+ years supporting DoD or enterprise AV/VTC systems in secure environments
Advanced proficiency with AV control and video processing systems (Extron and/or Crestron are mandatory)
Hands-on experience with video matrix switchers, signal extenders, and scalers (e.g., Extron XTP, Crestron DM)
Understanding of advanced audiovisual concepts, including signal flow, video standards (HDMI, DisplayPort), EDID, and HDCP management
Proficiency with standard VTC components (Cisco) and protocols SIP/H.323)
Familiarity with DISA Global Video Services (GVS)
Active DoD Secret clearance required
U.S. Citizenship required
Ability to support early morning or after-hours conferences on a rotating schedule
Strong customer service and communication skills
Organized, detail-oriented, and proactive in addressing system issues
Capable of working independently and in coordination with communications and cybersecurity teams
IAT Level II (e.g. Security+ CE)

Nice To Haves

Experience supporting secure (SVTC) operations in DoD or Army settings
Knowledge of VTC scheduling tools and endpoint management software
Familiarity with coalition network integration for multinational conferencing
Ability to write or maintain technical SOPs and quick-reference user guides
Crestron or Extron certifications

Responsibilities

Operate and maintain the operations center’s large-scale data wall, including managing the complex backend video matrix switchers, processors, and control systems (e.g., Extron Quantum, XTP Systems).
Configure and manage video signal routing, windowing layouts, and source scaling for the data wall to support dynamic briefing and operational requirements.
Troubleshoot advanced AV signal flow issues, including EDID, HDCP, and signal degradation problems within the video distribution system.
Program and update user interfaces on AV control systems (e.g., Extron TouchLink Pro, Crestron touch panels) to ensure intuitive operation for end-users.
Provide hands-on setup, operation, and user support for scheduled VTC events, including secure (SVTC) sessions with higher commands.
Maintain and troubleshoot AV/VTC equipment, including CODECs, control panels, microphones, and monitors.
Coordinate with NEC, DISA, and mission partners to schedule and establish multi-site calls.
Maintain documentation, SOPs, and configuration baselines for all AV systems, with a focus on the operations center and data wall.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume