Audio/Visual Technician

Nashville Marriott at Vanderbilt University•Nashville, TN

About The Position

The Audio/Visual (A/V) Technician is responsible for audio-visual presentations in the property’s meeting space and supports event technology sales. The position ensures the highest level of service during events by executing all activities based on standard operating procedures. The position strives to achieve and continuously improve both guest and associate satisfaction.

Requirements

Must pass certification quiz/test for position.
Complete basic Chemical Training and Blood borne Pathogen Training.
Ability to compute basic mathematical calculations including adding, subtracting, multiplying and dividing.
Effective sales skills to up-sell products and services
Knowledge of purchasing, inventory controls, supplies and equipment
Knowledge of overall hotel operations as they affect department
Knowledge of contract agreements and legalities
Strong communication skills (verbal, listening, writing)
Effective conflict management skills
Strong customer relation skills
Strong organization skills
Ability to use standard software applications and hotel systems
Effective decision making skills
Effective influence skills
Strong problem-solving skills
Good presentation and platform skills
Knowledge of governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA).
Extensive knowledge of event technology products and services e.g., audio visual equipment, staging, lighting, house and concert sound systems, computer-video presentation, connectivity, computers and telephone systems.

Responsibilities

Provides the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging Way. Understand the Hotel Improvement Plan.
Adheres to and ensures compliance with all standards, policies, and procedures (MVP SOPs, LSOPs, etc.).
Responsible for the servicing of all events; maintains customer satisfaction to insure retention and growth of business through referrals and repeat events.
Collaborates with Sales, Convention, and Event Managers to develop and coordinate convention events in the property.
Establishes and manages a network of outside AV re-rent support companies to obtain favorable discounts and preferential service e.g., free pick-up and delivery.
Ensures event technology back of the house areas are cleaned and maintained.
Ensures equipment is recovered from events and properly secured.
Maintains equipment
Communicates effectively with hotel departments outside of Event Technology.
Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies.
Ensures accurate on-time set-up and recovery of audiovisual equipment.
Monitors equipment operation at each assigned event, observing and controlling room light levels, sound, and temperature.
Instructs guest or client about proper equipment use and operation.
Secures the equipment from theft following all security procedures.
Operates the house sound system(s), as needed.
Inspects and cleans, if necessary, equipment prior to installation at the meeting location.
Observes and corrects any housekeeping deficiencies.
Plans ahead for each set-up and take all needed items to the meeting location.
Participates in regularly scheduled equipment inventory as required.
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
Performs other duties as assigned to meet business needs.
Ensures security and confidentiality of all guest and hotel information and material.
Utilizes property Service Recovery/Defect Tracking processes.
Claims all tips in Kronos and on weekly tip sheet. Submits weekly tip sheet to manager by end of pay week.
Attends work on time as scheduled and adhere to attendance policy.
Participates in daily preshift.
Notifies manager/AYS of maintenance issues.
Maintains a clean and orderly work area in accordance with hotel standards Practice energy conservation at all times
Reports unsafe conditions and suspicious activity to Loss Prevention/Management.
Practices safety standards at all times and keep the property safe for guests and fellow associates. Uses wet floor signs as needed. Uses personal protective equipment.
Wears uniform, including nametag at all times in accordance with the Standards of Appearance.
Communicates properly and effectively with the guest, associates and managers. Effectively responds to guest complaints.
Promotes teamwork and associate morale.
Maintains knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).
Adheres to all work rules, procedures and policies established by the company. This includes, but is not limited to, those contained in the Associate Orientation Handbook and the Red Emergency Response Procedures Manual. Has a thorough knowledge of emergency procedures.
Follows proper key control procedures.
Performs other duties as assigned