Audio Visual Specialist

TEKsystems•Waltham, MA

1d•$40 - $55•Onsite

About The Position

Our client is seeking a hands-on A/V Specialist to support, optimize, and standardize conferencing experiences across its office environment. This role will focus on Zoom Rooms, conference room technology, and network-aligned A/V infrastructure to improve usability, reliability, and overall meeting experience. This is a highly visible, on-site role requiring strong troubleshooting skills, professionalism, and the ability to operate effectively in live meeting environments.

Requirements

3–6+ years of experience supporting A/V or conferencing environments
Hands-on experience with Zoom Rooms (required) and familiarity with Microsoft Teams
Strong troubleshooting skills in live meeting environments
Experience with conference room hardware (cameras, microphones, controllers, soundbars, etc.)
Basic understanding of networking concepts (e.g., VLANs, connectivity troubleshooting)
Ability to remain calm and professional under pressure
Strong onsite presence and communication skills

Nice To Haves

Experience in a corporate or life sciences environment
Familiarity with Cisco Meraki environments
Experience supporting executive meetings or high-visibility environments
Exposure to ITSM tools and knowledge base development
Experience standardizing A/V environments across multiple rooms

Responsibilities

Provide day-to-day support for conference room A/V systems, including Zoom Rooms, cameras, microphones, speakers, and controllers
Troubleshoot live meeting issues quickly and calmly under pressure
Support both Zoom and Microsoft Teams environments where applicable
Ensure consistent and reliable meeting experiences across all rooms
Evaluate current conference room setups and recommend improvements (camera placement, audio quality, room design, etc.)
Identify inconsistencies across rooms (e.g., Zoom vs. Teams usage, setup variations) and drive standardization
Improve usability for different meeting types (e.g., boardroom vs. town hall formats)
Optimize noise suppression, microphone pickup, and overall audio clarity
Partner with IT/network teams to support A/V infrastructure (including Meraki environments)
Understand and work within VLAN and network segmentation considerations (e.g., segregating conference rooms onto dedicated networks)
Assist in diagnosing connectivity and performance issues impacting conferencing
Provide high-touch, “white glove” support for executive and critical meetings
Be present and proactive in supporting users, including joining meetings early to ensure readiness
Build relationships with onsite stakeholders and act as a trusted A/V resource
Create and maintain documentation for conference room setups, standards, and troubleshooting guides
Establish work standards for A/V support and room configurations
Maintain device inventory, labeling, and lifecycle management (refresh schedules, updates, etc.)
Contribute to ITSM knowledge base (e.g., service management documentation for recurring issues and resolutions)
Provide recommendations on how to improve conferencing experiences across the organization
Evaluate current tools, configurations, and vendor setups; identify gaps and opportunities
Bring structured, scalable ideas—not just reactive fixes