Audio-Visual Specialist

Dallas Zoo Management•Dallas, TX

4d•Onsite

About The Position

The Audio-Visual Specialist position contributes to the overall success of Zoo operations including a great guest experience through properly functioning audio-visual equipment. Reporting to the Director of Special Events and Attractions, the AV Specialist will be responsible for maintaining and installing in-park audio visual systems throughout the campus. In addition, this position supports events and seasonal/temporary exhibits with AV needs at the zoo.

Requirements

One to three years of professional or volunteer audio video experience.
Outstanding commitment to customer service and communication skills.
Strong attention to detail with an outstanding ability to multi-task.
Ability to exercise good judgment and diplomacy in working with others.
Intermediate skill level working with hand tools and installation techniques.
Must understand the value and need for meeting deadlines and communicating effectively in order to do so.
Strong customer service skills.
High degree of adaptability. Must be able to shift priorities seamlessly while remaining efficient and effective.
Self-motivated with ability to work with little or no supervision, take initiative to solve issues as they arise and accept constructive criticism as given.
Desire to be an integral part of a team and work together to accomplish goals.
Must be able to establish and maintain an effective rapport with all levels of management, employees, and Zoo guests.
Commitment to the mission and values of the Dallas Zoo.
Must be able to follow oral and written instructions.
Must have a valid Texas driver’s license with reliable transportation.

Nice To Haves

Basic carpentry skills are a plus.

Responsibilities

Maintain and monitor existing audio visual systems. Systems include built in AV in public viewing spaces, restaurants, meeting rooms, and microphones (and music) at encounters and stage shows.
Ensure installed equipment is functioning properly and escalate issues to management as needed
Set up Portable Audio-visual systems, including microphones for events and meetings in coordination with event leads and department leadership.
Works with Zoo departments to ensure AV equipment is prepared and ready for events and daily operations.
Provide basic operating instructions to staff and system users.
Serve as a first responder for system malfunctions and troubleshooting during events, and escalate issues to management in real time.
Assist with coordinating repairs and replacements of AV systems. Coordinate with vendors and contractors for on-site repairs.
Perform monthly audit of operating equipment and share findings with management to support planning and readiness.
Maintain and update system tracking databases by accurately recording equipment issues, repairs, and service history, and notify leadership of recurring or outstanding issues.
Design music playlists for general park operations, encounters, stage shows, and special events.
Respond to work orders for audio-visual equipment.
Assist with the installation and maintenance of camera and audio-visual equipment, working alongside vendors and contractors to support safety needs.
Work at heights using ladders or elevated equipment in accordance with safety guidelines.
Performs other duties as required.