Audio-Visual Technician
About The Position
The Audio-Visual (AV) & Service Desk Technician is responsible for the setup, operation, and support of audio-visual systems and general IT services across the organization. This role supports live and virtual events, conference room technologies, and end-user computing environments while delivering a responsive, user-focused support experience. This position requires strong troubleshooting skills, the ability to manage multiple priorities, and clear communication with both technical and non-technical users, including business guests and executive leadership. The role also provides hands-on experience across AV and IT support, with opportunities to grow into more advanced technical or engineering responsibilities over time.
Requirements
- High School Diploma or equivalent required; associate or bachelor’s degree in a technical field preferred
- 1+ years of experience in AV support, IT support, or customer service role preferred
- Knowledge of audio-visual systems, conferencing platforms (Zoom, Microsoft Teams, Webex), and presentation tools
- Familiarity with Windows OS, Microsoft 365, Active Directory, and endpoint management tools
- Strong troubleshooting and problem-solving skills across AV and IT systems
- Excellent customer service and interpersonal communication skills
- Ability to translate technical concepts into clear, non-technical language
- Ability to troubleshoot issues and manage multiple tasks in a dynamic environment
- Physically able to stand for extended periods and lift and carry up to 50 lbs.
- Willingness to travel up to 10% to support events and participate in a limited on-call rotation
Responsibilities
- Set up, operate, and maintain audio-visual equipment including conferencing systems, speakers, microphones, cameras, and presentation tools
- Support live and virtual events, meetings, and executive presentations, including live streaming, Zoom/Teams sessions, on-site support, and real-time troubleshooting
- Configure and support conference rooms, including Zoom Rooms with Microsoft Teams functionality and scheduling systems
- Troubleshoot AV, hardware, software, and connectivity issues and provide timely resolution
- Provide desktop support for PCs, laptops, printers, and mobile devices
- Assist with basic Active Directory and Azure AD tasks (password resets, user updates, group membership)
- Support Microsoft 365 services including Teams, Outlook, OneDrive, and SharePoint
- Assist with basic connectivity troubleshooting (VPN, wireless, access issues)
- Install and configure hardware, software, and office equipment according to business standards
- Maintain accurate inventory and lifecycle records for AV and IT equipment
- Document issues, resolutions, and procedures within the ticketing system (Atera) and knowledge base
- Act as a front-line point of contact for meeting, conferencing, and IT issues, triaging and escalating as needed
- Communicate clearly with users at all levels, including executive leadership
- Prioritize tasks effectively and meet deadlines for events and support requests
- Participate in ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
