Audio Visual Specialist

MFS • Boston, MA

2d • $50,000 - $71,500 • Hybrid

About The Position

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.
THE ROLE The Audio Visual ( AV) specialist assists in daily operation of the AV service components. Provides high level service to clients, including meeting setup of audio and video conferences as directed. Ensuring the workload is cared for while providing best-in-class customer satisfaction. Services the client via the helix ticketing system and responds to the AV Support Hotline ("The Hotline") Communicates status of pending issues to the client and assists in minor repairs to AV equipment throughout the MFS footprint. A self-driven team player. Must communicate problem escalation and resolution to the AV Supervisor/Manager as needed.

Requirements

• Bachelor’s degree or equivalent on‑the‑job experience in AV technology installation, maintenance, and support.
• Experience with AV systems including security, performance standards, operating procedures, controls, and technical design/architecture.
• Excellent interpersonal and communication skills, with comfort interacting with all levels of the organization, including executive leadership.
• Ability to work independently and as an effective member of a team.
• Proven ability to work autonomously within established support procedures and practices.
• Problem‑solving skills with the ability to prioritize and manage multiple tasks.
• Ability to work overtime as required to meet business needs.

Responsibilities

• Manages end-to-end AV incident resolution by monitoring the ticket queue, self-assigning incidents, and ensuring timely follow-up and closure.
• Sends confirmation emails, assigns tickets appropriately, and escalates issues as needed to maintain service levels.
• Oversees AV task assignments by monitoring the queue and ensuring tasks are completed within established service timelines.
• Responds promptly to calls from the AV Support Hotline, providing real-time troubleshooting and escalating issues when required.
• Supports on-site meetings and events by setting up AV equipment and room layouts, including configuring tables and chairs per client specifications.
• Provides control room coverage as needed to maintain continuous AV operations.
• Conducts morning and evening walkthroughs to verify room readiness, ensure equipment functionality, and perform daily shutdown procedures.
• Notifies the team and external AV vendor of repair needs and tracks progress to ensure timely resolution.
• Reserves rooms for service work and tests equipment after repairs to confirm proper operation.
• Communicates effectively with employees at all levels, including executive leadership, to gather requirements and deliver high‑quality AV support.
• Works overtime as required to support business needs.

Benefits

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
• Education Assistance: Tuition reimbursement up to $8,000 annually
• Education Assistance: Access to discounted tutors and college coaches
• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level