Audio Visual Operations/Program Executive

IM Solutions, LLC•Melbourne, FL

About The Position

IM Solutions is searching for an Operations/Program Executive (Ops/PE) responsible for overseeing and coordinating the AV/IT Installation department with a focus on quality, profitability, safety, and customer satisfaction. This position has tremendous growth opportunity including incentives to business ownership based upon performance and leadership ability. The ideal Ops/PE will have strong leadership skills, experience in technology-based project management, entrepreneurial experience and/or spirit and a commitment to upholding our company's core values.

Requirements

Strong organizational and leadership skills managing team of 15 or more people
Minimum of 10 years experience in Audio Visual project management and construction methodology
Must have a strong understanding of Audio Visual and low voltage systems
Must have a strong understanding of IT networks and standards
Commitment to people management with dignity and respect
Entrepreneurial experience and/or spirit
Excellent written and verbal communication skills
Adaptability to technology advancements and changing project requirements
Proficiency in MIS tools such as ERP, BMS, CRM, and MS Office
Knowledge of best project management practices and problem-solving abilities
Support, contribute, and comply with the company’s entrepreneurs operating system (EOS)
Align with the Core Values of IM Solutions
Work well under pressure and maintain the highest standards of integrity and teamsmanship
Ability to drive a company provided fleet vehicle.
Ability to load and unload equipment weighing a minimum of 35 pounds.

Nice To Haves

Project Management Professional (PMP) or technical degree preferred

Responsibilities

Coordinate, manage and prioritize all projects and company related tasks and resources on a daily basis for three departments - Installation, Engineering and Service/Maintenance.
Lead and manage department managers to achieve KPI success criteria.
Maintain project scope, schedule, and budget to ensure on-time and within-budget completion
Manage AV/IT resources, including staffing levels, training, and utilization on projects.
Provide leadership and guidance fostering a culture of collaboration and continuous improvement.
Establish and enforce standards, policies, and procedures to enhance operational efficiency and maintain a safe and healthy work environment.
Act as the primary point of contact for customers to maintain relationships and ensure satisfaction.
Address customer issues promptly and effectively, striving to enhance the customer experience.
Lead and manage all Line of Business (LOB) projects and associated processes
Lead weekly LOB meetings
Lead weekly EOS L10 department meetings
Work closely with Leadership team to set and/or implement policies, procedures, and systems and to follow through with implementation
Maintain safe and healthy work environment by establishing, following, and enforcing standards, processes, and procedures
Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
Work collaboratively with all IM Solutions staff for the greater good of the company