Audio/Visual Banquet Captain

GEN HOTELS•Indianapolis, IN

1d•Onsite

About The Position

General Hotels Corporation has an immediate opening for an Audio/Visual Banquet Captain to join our hotel team at the Crowne Plaza Indianapolis Airport Hotel. Reporting to the Director of Banquets, the Audio/Visual Banquet Captain supports the Banquet and Sales team in providing an exceptional experience for guests and clients of the hotel. The A/V Banquet Captain is responsible for a variety of tasks, including setting up and taking down equipment, inspecting and setting up all Audio/Visual Equipment per the Banquet Event Order’s exact specifications, working with clients to ensure their Audio and Visual requests are met, troubleshooting any technical issues, ensuring equipment is properly stored, ensuring event preparation is complete and staff members are at their assigned areas, performing Pre-Event meetings, and managing inventory of banquet items.

Requirements

Excellent customer service skills
Strong communication skills in English, both verbal and written
Ability to multitask and prioritize tasks effectively
Attention to detail and accuracy
Ability to work well under pressure
Ability to stand, walk, bend, lift, and perform other movement required to effectively set up and take down A/V equipment.
Ability to move and carry A/V Equipment, including microphones, screens, projectors, monitors, and other heavy banquet equipment.
Ability to work in a team-oriented atmosphere dedicated to providing exceptional hospitality and service to each guest.
Flexibility to work banquet events at a variety of hours including early mornings, evenings, weekends, and holidays, as needed.
Previous A/V equipment set-up experience is required.

Nice To Haves

Prior hotel experience is preferred.

Responsibilities

Setting up and taking down equipment, including: Microphones, Monitors, Projectors, Projection Screens, Lighting, and Laptops.
Inspecting and setting up all Audio/Visual Equipment per the Banquet Event Order’s exact specifications.
Working with clients in a professional manner to ensure their Audio and Visual requests are met.
Troubleshooting any technical issues that may arise.
Ensuring equipment is properly stored.
Ensuring event preparation is complete and all staff members are at their assigned areas 15 minutes prior to event start time.
Performing Pre-Event meetings with team members, the sales department, and clients.
Managing inventory of banquet items and notify Banquet Director when items are low in inventory.