Audio-Visual Assistant (Staff Wage)

University of Virginia

21d•$15

About The Position

The Student Affairs Audio-Visual (AV) Assistants’ primary responsibility is to provide audio-visual services and technological support in Newcomb Hall, satellite spaces managed through Event Management, and the 1515 Building. AV Assistants respond promptly to requests for technical support for events and activities in these spaces and troubleshoot issues and complications as they arise. AV Assistants also are responsible for the setup, operation, and breakdown of equipment as needed. Examples include items such as microphones, sound systems, projectors, screens, video conferencing equipment, lighting equipment, etc. AV Assistants provide full-service support in the operation of movie projection in the Newcomb Theater and equipment in the Newcomb Ballroom. AV Assistants work directly with and take direction from the Audio-Visual Manager, AV Support Technician, and other professional staff.

Requirements

High School diploma or equivalent required.
1+ year relevant experience required.

Nice To Haves

Excellent customer service skills and professional work habits.
Ability to work independently and take initiative.
Excellent oral and written communication skills.
Dependable, responsible, and trustworthy.
Organized and able to multi-task.
Ability to act as a team member.

Responsibilities

Monitor and answer radio calls, KACE tickets, phone calls, and emails requesting technical AV support.
Respond to requests for AV support in a timely manner. Notify AV Manager and/or AV Support Technician or other professional staff when unable to resolve a problem or when equipment needs repair service.
Support other AV Assistants when there are complex issues or problems with equipment.
Identify equipment issues and submit them to the KACE ticket system. Update and close tickets when appropriate.
Perform setup, operation, and breakdown of AV equipment in Newcomb Hall, satellite spaces, and the 1515 Building, as needed.
Complete all required training to become familiar with projectors, sound systems, microphones, AV control systems, video conferencing, lighting equipment and other AV resources as needed.
When pre-arranged, meet with organizers upon arrival at their event to ensure technology needs are met.
Provide movie projection and sound services for Newcomb Theater and other Student Affairs managed spaces (including some outdoor locations).
Communicate frequently with and take direction from professional staff to ensure workflow is efficient.
Visit all AV equipment on a weekly basis to verify it is operational.
Be responsible for all work shifts assigned and willing to cover other shifts as needed to ensure adequate coverage.
Attend all mandatory training and staff meetings.
Learn and abide by University policies and guidelines for AV technology.
Other duties as assigned.