Audience Services Supervisor

Boston Symphony Orchestra•Tanglewood, MS

1d•$20 - $21

About The Position

We are seeking friendly, confident, service-oriented professionals to join our Front of House team at Tanglewood. This role plays a key part in creating a safe, welcoming, and enjoyable experience for all patrons by providing exceptional customer service, supporting event operations, and assisting with leadership during performances. The ideal candidate is calm under pressure, comfortable guiding others, and eager to contribute to the collaborative efforts that bring Tanglewood concerts to life.

Requirements

Excellent customer service skills and the ability to work in stressful, time-sensitive situations within a diverse group of people.
Strong Interpersonal skills.
Ability to remain calm, patient, thoughtful, and kind under pressure.
Commanding and respectful supervisory skills.
Able to manage group dynamics well.
Ability to stand for long periods, walk good distances, and lift up to 30 lbs.
Demonstrably strong communication, leadership, problem-solving and independent decision making
Organizational skills and ability to oversee multiple tasks simultaneously.
This position involves flexible hours, late nights, and weekends.

Nice To Haves

Previous customer service experience is a plus.
Knowledge of classical music is not required.

Responsibilities

Provide customer service of the highest quality to all patrons of Tanglewood.
Greet and interact with patrons in a cheerful and helpful manner.
Maintain the highest knowledge of safety and emergency / evacuation procedures and be able to assist with those procedures in a quick, calm, and efficient manner.
Implement policies of Tanglewood in a courteous, respectful fashion.
Support the work of the Front of House Director, Associate Front of House Manager, and Front of House Supervisor.
Assume a rotating higher leadership role to further support the Front of House Managers for well-attendance concerts.
Occasionally manage events such as Open Rehearsals, Tanglewood Music Center Chamber Music performances, Tanglewood Learning Center events, and others independently.
Advise and provide leadership to volunteer ushers in the Shed and on the Lawn.
Fill in usher duties as needed.
Assist patrons with information and questions regarding the grounds and amenities of Tanglewood.
Work and assist a variety of Tanglewood staff including wheelchair attendants and lawn chair rental attendants.
Interact with staff at all levels including Guides, Gate attendants, Sheriffs, medical personnel, and Visitor Center.
Assist in preparing the hall and lawn for seating before the gates open.
Respond to patron complaints in a courteous and thoughtful manner.
Maintain knowledge of policies including, but not limited to Disability/Access Guide, Service Animals, and children 5 and under, and food inside the concert halls.
Work with Front of House team during weather emergencies to guide patrons in a safe manner
Be able to work independently to supervisor audience services at smaller Tanglewood concerts.