Audience Services Representative (Seasonal)

PAC NYC • New York, NY

1d • Onsite

About The Position

The Perelman Performing Arts Center (PAC NYC) opened in the Fall of 2023 at the World Trade Center site, envisioned as an anchor following 9/11. It features three flexible performance spaces for theatre, dance, music, and chamber opera, aiming to celebrate life and affirm community. PAC NYC's mission is to foster connections between artists and communities through exemplary performances and active dialogue, reflecting the dynamic energy of New York City's five boroughs and inviting global creative expression. As an Audience Services Representative (Seasonal), you will directly engage with patrons and visitors, providing a welcoming and best-in-class experience. This includes assisting with ticket scanning, wayfinding, and ushering for performances to ensure a smooth, resourceful, and accessible experience. You will also process ticket sales over the phone and in person using the CRM (Spektrix) and maintain accurate data and communication. Seasonal Representatives are required to work a minimum of one to three shifts during show weeks, up to a maximum of 29 hours per week, with opportunities for additional shifts for rental events and administrative tasks.

Requirements

• Strong customer services skills, with the ability to be flexible and professional while handling all interactions with respect and diplomacy
• Comfortable with technology
• Must have availability to work evenings, weekends and holidays
• Final candidates must successfully complete a background check
• F-03 Fireguard Certification required within two weeks of onboarding (PAC NYC will reimburse for cost of training and certification)
• A commitment to anti-racism and an eagerness to create a culture of belonging

Nice To Haves

• Experience using a ticketing platform and multi-line phone system is a plus
• Experience as an usher or similar experience preferred
• Cash handling and credit card transaction processing experience preferred
• Ability to stand for extended periods (accommodations provided as needed)
• Always maintain a professional appearance
• Bilingual, multilingual or fluency in ASL a plus
• A genuine interest in performing arts
• CPR Certification is a plus

Responsibilities

• Assist patrons with inquiries they might have including directions to our theater, and recommendations for nearby parking, restaurants, and hotels
• Actively resolve any patron concerns, or escalate to the manager on duty when needed
• Facilitate a positive experience for a diverse audience, including the adherence to PAC NYC's inclusive, accessible, and antiracist expectations for all patrons
• Ushering patrons to their seats
• Scan and ensure ticket validity for all scheduled performances
• Provide information and assistance to patrons regarding PAC’s accessibility services
• Enforce all venue performance policies throughout the production
• Know and follow all emergency procedures when necessary
• May be assigned other related duties, as necessary
• Assist with ticket pick-up (will call)
• Sell and process all ticket sales and merchandise in Spektrix (CRM)
• Keep up to date on all offers, promotions, and upcoming events at PAC NYC

Benefits

• Non-exempt, hourly position at $22.50/hour
• Subject to applicable federal and state wage and hour laws, including overtime pay at 1.5 times the hourly rate where applicable
• PAC NYC will reimburse for cost of F-03 Fireguard Certification training and certification

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed